Senior Network Technology Support

AT&T•Alpharetta, GA

8d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. What you’ll do: Ensure the reliability and continuous operation of AT&T's Mobility technologies through 24x7 technical support Monitoring, troubleshooting and analysis, fault resolution, configuration management, change management and performance management Security analysis, troubleshooting and remediation Performing across multiple functions including networking, servers, applications and tools Interface directly with external clients, 3rd party vendors, and internal/external technical teams Interfacing and responding to external client’s telephone calls and email, managing servers, network devices, and applications, verifying utility outputs, and installing patches and software upgrades Installing, configuring, and maintaining operating system for servers running UNIX/VMware OSs, in support of business processing requirements Performs software installations and upgrades to operating systems and layered software packages Strong Dell and HP Vendor Management relationship Develops and maintains a comprehensive operating system, hardware and software configuration database/library of all supporting documentation What you’ll need: As a Senior Network Technology Support, you are considered an experienced professional, creatively resolving complex issues with broad and in-depth knowledge. Leading and overseeing fault management and lifecycle management processes, coordinating with DevOps, product development, and engineering teams, and managing change procedures for network reliability and performance improvements. What you’ll bring:

Requirements

2+ years’ related experience
Technical Career Pathway (TCP) role
2+ years’ experience OS Support: Unix – Redhat, SeSu Linux, UBUNTU, VMWare
2+ years’ experience Hardware Support: DELL, HPE, vCenter Management

Nice To Haves

Strong technical skills in Security analysis, troubleshooting and mediation.
Strong technical skills across multiple functions including networking, servers, applications and tools.
Strong communication skills
Bachelor of Science in Information Systems Technology, Computer Science or Engineering preferred.

Responsibilities

Ensure the reliability and continuous operation of AT&T's Mobility technologies through 24x7 technical support
Monitoring, troubleshooting and analysis, fault resolution, configuration management, change management and performance management
Security analysis, troubleshooting and remediation
Performing across multiple functions including networking, servers, applications and tools
Interface directly with external clients, 3rd party vendors, and internal/external technical teams
Interfacing and responding to external client’s telephone calls and email, managing servers, network devices, and applications, verifying utility outputs, and installing patches and software upgrades
Installing, configuring, and maintaining operating system for servers running UNIX/VMware OSs, in support of business processing requirements
Performs software installations and upgrades to operating systems and layered software packages
Strong Dell and HP Vendor Management relationship
Develops and maintains a comprehensive operating system, hardware and software configuration database/library of all supporting documentation
Leading and overseeing fault management and lifecycle management processes, coordinating with DevOps, product development, and engineering teams, and managing change procedures for network reliability and performance improvements.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone