Senior Network Engineer

CGI•Salt Lake City, UT

18d•Onsite

About The Position

We are seeking a Senior Network Engineer to join our CGI team in Salt Lake City, UT! This is a full-time career opportunity in supporting a leading global client at the client site in Salt Lake City area. Successful candidate will work on large scale enterprise network supporting the different assets of client's infrastructure.

Requirements

Bachelor's degree in IT or related degree or 5+ years of relevant Network Engineering experience
3 to 6 years experience in the following:
Providing performance tuning/recommendations for mission critical networks, platforms and infrastructure
Practicing LAN/WAN/WLAN asset management, including maintenance of network component inventory and related technical specifications information
Monitoring of tools including SolarWinds, ThousandEyes, Aternity, Riverbed optimization environment for potential issues
Preparing, coordinating, and implementing networks based on new designs, standards, architectures
Developing and reporting through dashboards on trends, network health, and capacity management
Collaborating on IT or business projects that may require a member of the Network Operations team
Reviewing of vendor KPIs and working with them on any improvements
Preparing, coordinating, and supervising systems implementation with 3rd party vendors
Troubleshooting network incidents to resolution, perform incident reviews, and identify root causes
Working with client's global networks, network engineering, and Cyber teams for corporate alignment and global initiatives
Suggesting, prioritizing and identifying improvements around support of operational environments

Nice To Haves

Advanced knowledge of CISCO Network equipment, servers, hosting and storage technologies and support
Knowledge of networking protocols such as BGP, OSPF, EIGRP
Networking technologies and support Change and Release practices for infrastructure delivery and support
Successful track record in monitoring customer service levels and analyzing information, spotting trends, identifying gaps
Experience with designing, implementing, and managing complex WAN/LAN/Wireless networks
Experience working in a team-oriented, collaborative environment
Able to conduct research into networking issues and products as required
Strong customer service orientation
Able to effectively prioritize tasks in a high-pressure environment
Work with minimal supervision
Knowledge of Cisco SD-WAN & Zscaler solutions
Knowledge of Cisco NGFW and FMC
Knowledge of IPAM tools, DNS/DHCP services
Knowledge of all things O365 including MS Teams and SharePoint
Knowledge of automation tools such as Ansible, Chef, and Puppet
Knowledge of one or more of the following scripting languages: Python, Ruby, Perl, Node.js, or Golang
Knowledge of ServiceNow ITSM tool, ITIL

Responsibilities

Prioritize the Health, Safety and Environment, including creation of Job Hazard Analysis or Safe Work Procedure related to IT tasks
Interface with customers and stakeholders on a regular basis
Proactively manage preventative maintenance tasks, and risk-analysis associated with service incidents and problems
Trigger critical incident management based on observed alarms, issues and requests; escalate issues to other teams or vendors as required, and ensure timely resolution
Ensure that all change management follows a high level of standard when it comes to quality control and respect of the specifications or standards. Provide training or coaching to clients where required.
Drive cost control initiatives, and decision-making, strategy, and prioritization.
Provide coaching to the local teams on tools and processes
Develop and maintain professional relationships with local providers and teams from different regions around the globe
Due to the 24/7 context operations, you will be asked to support in resolving calls outside of regular business hours and participate in an on-call roster schedule.