Senior Network Engineer

Arizona State University • Tempe, AZ

17d • Onsite

About The Position

We are seeking a highly experienced, customer-focused Senior Network Field Engineer to lead the installation, integration, maintenance, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This senior-level role serves as a technical escalation point for complex issues, provides leadership on advanced projects, and mentors junior engineers while ensuring reliable, secure, and high-performing enterprise network environments. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Requirements

• Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Minimum of 6 years of experience installing, integrating, troubleshooting, and maintaining enterprise network systems.
• Proven expertise serving as a point of escalation for complex networking issues.
• Proficiency with Arista network devices and basic-to-advanced CLI configuration.
• Valid driver’s license with a clean driving record.
• Physical ability to unpack, set up, lift, and move network equipment (typically up to 55 lbs or more as required).
• Ability to read construction drawings, create or redline low-voltage plans, and coordinate with facilities and vendors.
• Strong working knowledge of Layer 2/Layer 3 networking, TCP/IP, DHCP, DNS, SNMP, and Wi-Fi architectures.
• Experience with Arista, Juniper, Ubiquiti, Cisco or similar enterprise networking platforms.
• Experience supporting security infrastructure such as firewalls, VPNs, CCTV, and access control systems.
• Proficiency with Microsoft Office and standard business productivity tools.
• Experience with wireless technologies, telephony, cloud-based management tools, and network test equipment.
• Experience with fiber and copper cabling, including termination and testing (Fluke/OTDR).

Nice To Haves

• Relevant professional certifications preferred (e.g., CCNA/CCNP, CompTIA Network+/Security+, or equivalent vendor certifications).
• Proficiency with ticket management.
• Senior-level technical judgment with strong problem-solving skills and attention to detail.
• Customer-focused communicator able to interact effectively with technical and non-technical stakeholders.
• Professional appearance and demeanor.
• Self-motivated leader capable of working independently or guiding others as part of a team.
• Commitment to continuous learning and staying current with evolving network and security technologies.

Responsibilities

• Lead and perform the installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure, including: Copper and fiber cabling Network switches, routers, and firewalls Wireless access points and controllers UPS systems and environmental or security devices
• Serve as the point of escalation for complex or unresolved network issues involving cabling, hardware, software, wireless, telephony, and related technologies.
• Perform advanced on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues.
• Provide direct onsite and remote technical support to customers and internal stakeholders, maintaining high quality service and customer satisfaction.
• Lead and participate in scheduled upgrades, emergency response, and preventative maintenance activities, including participation in a 24x7 on-call or shift-based rotation.
• Coordinate closely with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement scalable network and security solutions.
• Maintain accurate and thorough documentation, including network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing and SNOW.
• Ensure strict compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment.
• Act as a technical lead on complex projects, assisting with task coordination, work prioritization, and execution.
• Mentor, train, and provide technical guidance to Field Engineers; contribute to knowledge sharing and continuous improvement initiatives.

Benefits

• Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.
• We are a values-driven organization.
• Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives.
• Flexibility . Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
• Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.
• Scale of impact . Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
• World-class, low cost education . Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
• Exposure to industry giants . ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees