Senior Network Engineer, 911 Operations

Echostar Corporation•Littleton, CO

62d

About The Position

Echostar is seeking an experienced Senior Network Engineer to join its Regulatory Engineering and Operations team. This role is responsible for the daily operations, maintenance, and testing of critical 911 Emergency Services for Boost Mobile and will report to the Manager of Regulatory Engineering and Operations. A strategic part of the Boost Mobile business, this role presents a unique opportunity to collaborate closely with organizations and to influence public safety outcomes.

Requirements

Bachelor's degree in Engineering, Science, Telecommunications, or related technical field, and a minimum of 4 years of wireless engineering or operations experience
Relevant job experience will be considered in lieu of a degree
Experience implementing Key Performance Indicators (KPIs) to track service health and performance
Experience with incident management and Root Cause Analysis
Experience with databases and analytics tools such as SQL, Snowflake, Tableau, and ElasticSearch
Technical knowledge and prior operational experience operating wireless 5G and/or 4G networks, preferably overseeing emergency and location technologies
Familiarity with FCC Rules and Regulations related to 911 with the ability to operationalize 911 technologies in a manner that ensures compliance
Demonstrated career progression, increasing in responsibilities and skill development
Good verbal, written, and critical thinking skills with the ability to work with other organizations and teams as a 911 technical consultant
Ability to support maintenance activities, on-call rotation, network change management, and service validation
Ability to support multiple tasks or projects
Experience working with emergency service providers, Global Mobile Location Center (GMLC) providers, or public safety agencies
Experience with Location-Based Services (LBS) and location accuracy testing
Experience creating KPIs, processes, and designing scalable workflows
Experience with U.S. wireless regulations and standards

Responsibilities

Monitor and maintain the stability and performance of Echostar's 911 services and platforms
Assess service impacts and support maintenance activities
Diagnose and resolve technical issues related to 911 systems
Analyze logs and KPIs from multiple platforms and collaborate with internal teams and vendors to identify and mitigate complex issues
Implement and test network enhancements or issues
Implement best practices to maintain compliance and optimize emergency services operations
Maintain accurate documentation, processes, and procedures for 911 operations
Participate in incident troubleshooting and Root Cause Analysis and recommend process or system improvements
Participate in or lead 911/NG911 technology roadmap planning
Define and implement Key Performance Indicators (KPIs) to monitor 911 performance and compliance
Other duties as assigned

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

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