Senior Network Operations Engineer

Universal Music•Nashville, TN

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. We are seeking a Senior Network Operations Engineer to serve as a key technical leader within our IT Operations Team. This individual will leverage deep expertise in enterprise-scale networking, advanced troubleshooting, and network reliability engineering to ensure the stability, security, and performance of the UMG Global Network. The ideal candidate brings extensive hands-on experience supporting complex, global network infrastructures; excels at rapid problem analysis and incident leadership; and can communicate technical issues clearly to business stakeholders, IT leadership, engineering teams, and external partners. This role requires both technical mastery and the ability to guide, mentor, and influence teams across a global enterprise.

Requirements

7–10+ years of experience supporting and troubleshooting large-scale enterprise WAN/LAN environments.
Cisco Certification (CCNP or higher) required; CCIE strongly preferred.
Advanced understanding of network infrastructure, routing/switching, network protocols, VPN/remote access, firewalls, DNS (public/private), and performance analysis.
Deep experience with cloud networking (AWS, Azure, or GCP) including routing, connectivity models, and hybrid infrastructure.
Experience with network automation (Python, Ansible, Terraform, CI/CD pipelines, etc.) and modern operational practices.
Proficiency in network monitoring and observability tools.
Excellent written and verbal communication skills across technical and non-technical audiences.
Proven ability to collaborate across global teams and work effectively with diverse cultural and technical backgrounds.
Knowledge of Systems Reliability Engineering (SRE) principles, automation strategies, and AI-assisted operations.
Understanding of Infrastructure-as-Code methodologies.

Nice To Haves

Bachelor’s degree in Computer Science, Engineering or equivalent experience.
International experience and multilingual skills are advantageous.
ITIL Foundation Certification strongly preferred.

Responsibilities

Operational Leadership & Incident Management Serve as a senior escalation point for critical network incidents, leading root-cause analysis and rapid service restoration under time-sensitive conditions.
Provide in-depth technical analysis of complex networking issues, delivering detailed findings to IT leadership, business stakeholders, and vendors.
Drive continuous improvements in monitoring, alerting, incident response, and operational excellence.
Network Engineering & Optimization Lead operational support for global WAN/LAN environments, data center networks, cloud networking, and remote access solutions.
Own advanced firewall, VPN, and security policy troubleshooting and optimization.
Ensure network configurations align with UMG global standards and industry best practices.
Lead maintenance, patching, and lifecycle management efforts with appropriate validation and rollback strategies.
Project & Architecture Support Collaborate with Network Architecture and Design/Build teams on major initiatives, providing operational insight to design decisions.
Lead or co-lead implementation of new network services, migrations, and upgrades across global sites.
Contribute to network-focused SRE initiatives, including automation, resilience engineering, and Infrastructure-as-Code development.
Documentation, Compliance & Performance Develop and maintain comprehensive network documentation, operational runbooks, and performance reports.
Oversee network redundancy, disaster recovery strategies, and compliance with UMG security policies and standards.
Identify, propose, and implement improvements to availability, reliability, capacity, and performance.
Team Development & Cross-Functional Collaboration Mentor junior and mid-level engineers; provide technical coaching, knowledge sharing, and skills development.
Build strong partnerships with IT teams, business units, third-party vendors, and global partners with diverse cultural and technical backgrounds.
Participate in the on-call rotation and support after-hours work when required.

Benefits

Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
Comprehensive medical, dental, vision, and FSA options, as well as:
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
A lifetime fertility support allowance of $30,000 to plan participants
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Check out our full overview of benefits on the Perks Playlist page of the career site.