Senior Microsoft 365 Systems Engineer

IBR•Alexandria, VA

12d•$125,000 - $140,000•Hybrid

About The Position

At Imagine Believe Realize, LLC we are driven by innovation, transformation and a relentless pursuit of excellence. As an industry leader delivering impactful results, we thrive on solving complex technical challenges and developing cutting-edge solutions that empower our customers and advance critical missions. IBR is a fast-growing company fueled by passion, curiosity, and innovative thinking – where every team member has the opportunity to continuously learn, unlock their full potential, and redefine what is possible in engineering and technology. If you are inspired by innovation, eager to make a difference, and ready to bring your creativity and expertise to a mission-focused team, we invite you to join us and together, we will shape the future. Let’s Make It Real! The Senior Microsoft 365 Systems Engineer must be able to meet the key criteria below: Location: Hybrid-Remote. The role will require travel, as needed to NCUA locations located in Alexandria & Sterling, VA; Phoenix & Tempe, AZ, and Austin, TX. Minimal travel is anticipated and otherwise role is able to be performed remotely. Years’ Experience: 10+ years of professional experience in Microsoft Administration Education: Bachelor’s degree in information technology or related field or equivalent professional experience Security Clearance: IBR is a federal contractor. Applicants must be able to obtain and maintain a Public Trust security clearance issued by the National Credit Union Administration. This agency handles and adjudicates the security clearance process. NOTE: United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance. Employment Type: Full Time Work Schedules: IBR promotes work-life balance by offering flexible scheduling options. Standard business hours are aligned to the Eastern Time Zone. Key Skills: Must have experience managing a Microsoft-based infrastructure by overseeing the 365 environment as well as oversee the deployment, configuration, and support of M365 services, ensuring optimal performance, security, and availability. Microsoft focused certification required such as MS Certified Solutions Associate or Microsoft equivalent Position Overview As a Senior Microsoft 365 Systems Engineer at IBR, you will play a key role in providing support in maintaining and managing the Microsoft-based IT infrastructure for the National Credit Union Administration program. The role will oversee the M365 environment as well as oversee the deployment, configuration, and support of M365 services, ensuring optimal performance, security, and availability. Experience will include support of Microsoft technologies such as Windows Server, Active Directory, Intune, Exchange, Office 365, SharePoint, Teams, and Azure.

Requirements

Must be able to obtain and maintain a Public Trust security clearance.
10+ years of professional experience in Microsoft Administration.
Bachelor’s degree in information technology or related field or equivalent professional experience.
Will require travel, as needed to NCUA locations which may include the below for installing and maintaining physical equipment (i.g., network firewall, server, storage, uninterruptable power supplies. Minimal travel is anticipated, and majority of support will be remote. Alexandria, VA Sterling, VA Austin, TX Tempe, AZ Phoenix, AZ
Must have experience managing a Microsoft-based infrastructure by overseeing the deployment, migration, configuration, and support of Microsoft technologies such as Windows Server, Entra ID, Active Directory, Intune, Defender, Exchange Online, Office 365, SharePoint, Teams, and Azure.
Experience providing installation and configuration of M365 components.
Experience monitoring Microsoft system performance and addressing issues
Experience performing regular updates, backups, and troubleshooting to ensure systems run smoothly and securely.
Application patching and hosting experience with M365 for installation, configuration, administration, licensing, and monitoring/maintenance.
ServiceNow experience required
Microsoft focused certification required such as MS Certified Solutions Associate or Microsoft equivalent.
Customer service driven.
Excellent written and verbal communication skills.
Must be detail oriented.

Responsibilities

Overseeing the installation, configuration, and maintenance of Microsoft 365 services, including Exchange Online, Intune, VoIP, SharePoint Online, OneDrive for Business, PowerBI, Power Automate, Power Apps, CoPilot, and Teams.
Providing support for M365-related issues, including user account management, permissions, and troubleshooting.
Monitoring and optimizing the performance of M365 services, ensuring efficient resource allocation.
Ensuring the security of M365 services by testing patches and updates as well as applying required security configurations.
Implementing and managing backup and disaster recovery solutions for M365 services.
Maintaining detailed documentation of M365 configurations, procedures, and policies.
Working closely with other IT teams to support M365 needs and integrate M365 solutions with other systems.
Providing training and support to end-users on M365 services and best practices.
Create Trouble Ticket for unexpected outages.
DUO and MFA support and set up related to application servicing, patching, and hosting for end user accounts.
Conduct build and buy analysis

Benefits

Nationwide medical, dental, and vision insurance
3 weeks of Paid Time Off and 11 Paid Federal Holidays
401k matching
Life Insurance, Short-Term Disability, and Long-Term Disability at no cost to our employees
Supplemental insurance options
Flexible spending accounts and Dependent Care spending accounts
Wellness incentives
Reimbursement for professional development and certifications
Access to training assistance opportunities to support career growth and progression
Hybrid and Remote work opportunities to support work-life balance