Microsoft 365 Engineer

Express Employment International Headquarters•Oklahoma City, OK

5h•Onsite

About The Position

Come join the corporate team with Express Employment International as a Microsoft 365 Engineer. In this role you will be responsible for the level 3 support, design, implementation, and optimization of scalable Microsoft Office 365 solutions, with a focus on Communication (Teams), Collaboration (SharePoint Online, OneDrive for Business), Office 365 Apps (Power Automate), as well as familiarity with hybrid configurations with on-premises Exchange 2019 and Exchange online. The ideal candidate will have a solid background in M365 engineering, data migrations, excellent communication skills, self-motivated, frequent collaboration in a team, and a problem-solving attitude. This position sits within our Oklahoma City based corporate office, currently with an expectation to be onsite 80% of the time.

Requirements

Bachelor’s degree or equivalent required from an accredited institution
Will also consider three years of progressive experience in the specialty in lieu of every year of education
Minimum of 10+ years of Information Technology experience
Proven experience as an M365 engineer or similar role
In-depth knowledge of SharePoint, OneDrive, Teams, PowerApps development and configuration
Proficiency in PowerShell scripting and M365 management tools
Familiarity with M365 security and compliance features and standards
Familiarity with Microsoft 365 licensing functions, including license management, compliance, and optimization
Ability to troubleshoot and resolve complex technical issues
Excellent, professional communication, collaboration, and documentation skills
Experience or proficiency using Service Now

Nice To Haves

Relevant certification in M365 or cloud technologies is a plus

Responsibilities

Administer, optimize, and govern the Microsoft 365 platform (including Teams, SharePoint, OneDrive, Power Platform, and approved productivity apps), encompassing licensing management/optimization, user/group administration in Entra ID/Azure AD (excluding conditional access/MFA policies), permissions, workspace configuration, performance monitoring, security/compliance (including DLP reviews, Zero Trust alignment, and governance policies), reporting, and analytics
Design, implement, customize, and manage solutions for SharePoint, OneDrive, and Teams, including sites, libraries, lists, permissions, workflows, apps, lifecycle management, and Microsoft Teams Rooms/conference technologies
Provide primary administration and support for Power Platform, including solution design, automation, and integrations with other systems as needed
Deliver Tier 3/Level 3 technical support, guidance, and troubleshooting across M365 services (emphasizing SharePoint, OneDrive, Teams, user access, and escalations); serve as primary escalation point for end users, Tier 1/2 teams, and stakeholders; coordinate with Microsoft and third-party vendors; manage incidents, changes, and requests in ServiceNow using ITIL methodologies
Execute data assessments, migrations, and implementations (on-premises to M365 or between tenants), including process automation and off-hours work to minimize disruption
Collaborate with IT teams and vendors on M365 integrations and interoperability, with significant emphasis on third-party SaaS solutions
Stay current on M365/cloud developments; proactively monitor platform health, changes, and new features; test/evaluate capabilities; provide impact analyses and adoption recommendations
Administer the secondary production M365 tenant in Australia/New Zealand (ANZ) and maintain a fully functional test environment
Participate in on-call rotation (one week per month with company-provided mobile phone)
Create, update, and manage departmental Knowledge Articles in ServiceNow Knowledge