Ticketing - Senior Membership Services Specialist

Nashville SC•Nashville, TN

12h

About The Position

The Senior Membership Services Specialist is responsible for providing world-class customer service to Nashville SC Season Ticket Members.  The Senior Membership Services Specialist will manage an assigned base of the Season Ticket Members and will be responsible for building strong relationships throughout the year to maximize renewals while delivering an extraordinary fan experience in addition to achieving assigned sales goals.

Requirements

A minimum of two years of work experience in professional sports ticket sales and/or customer service.
Strong work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast-paced environment.
Proven track record at achieving and exceeding annual service and sales goals.
The ability to work independently and demonstrate innovation and initiative.
Exceptional attention to detail, problem solving ability, and ability to meet deadlines under pressure.
Excellent interpersonal and communication skills.
Ability to work flexible hours including evenings, weekends, and holidays as necessary.

Nice To Haves

Working knowledge of Salesforce & Archtics preferred.

Responsibilities

Build and maintain strong relationships with assigned predominantly Spanish speaking Season Ticket Members, driving effective communication through phone calls, emails, face to face meetings, match visits, events and other various channels.
Prioritize season ticket member retention and satisfaction as a liaison between the season ticket members and the club.
Strive to achieve designated revenue goals each year through renewals, new business referrals, seat add-ons, relocations and upgrades.
Assist in coordinating season ticket member events, customized member programs and additional season ticket benefits to continually increase customer loyalty.
Execute various roles during Nashville SC home games to assist season ticket members and ensure a memorable experience for fans.
Troubleshoot issues and concerns as they arise and determine appropriate solutions, often cross-collaborating with various internal departments to ensure resolution.
Effectively utilize CRM to achieve account touchpoint goals, track and organize all member communications, pull appropriate reports, and stay up to date with tasks and opportunities.
Manage member payment schedules and late payment collections, working closely with leadership to identify at-risk and delinquent accounts.
Collaborate with the Ticket Operations team on all ticket related items, issues or concerns.
Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members.
Meet and exceed established monthly, quarterly and annual service & sales goals.