Senior Marketing Operations Manager

Duck Creek Technologies

12d•Remote

About The Position

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE: Senior Marketing Operations Manager WHAT YOU’LL DO The Senior Marketing Operations Manager of ABM and AI is responsible for designing, governing, and optimizing Duck Creek’s marketing technology ecosystem to support global demand generation. The role carries responsibility for defining the processes, systems, and methods necessary to accomplish established objectives. The individual manages core marketing systems, data structures, AI driven workflows, and account-based marketing operations that enable accurate targeting, efficient execution, and measurable pipeline impact. The role partners with Sales, Product Marketing, Revenue Operations, and Demand Generation to ensure the marketing engine functions with precision, scalability, and alignment across teams.

Requirements

Degree preferred or equivalent experience in Marketing Operations, ABM, Marketing Technology, or related fields.
5+ years of experience in B2B Marketing Operations, ABM, or Revenue Operations (SaaS or enterprise technology preferred).
Experience working in data-driven, high-growth B2B organizations with complex buying committees.
Demonstrated experience using AI tools in marketing workflows (e.g., generative AI, predictive scoring, AI enrichment, or AI-based orchestration platforms).
Hands-on expertise with Marketing Automation Platforms (Salesforce Marketing Cloud), CRM (Salesforce), and ABM platforms (ZoomInfo or Demandbase).
Strong understanding of AI-powered marketing tools, including dynamic content creation, workflow automation, and predictive analytics.
Proficient in segmentation, data modeling, intent data activation, scoring logic, and account hierarchy management.
Experience supporting account-based programs with Sales Directors and demand generation marketers.
Ability to interpret data, forecast impact, and provide actionable insights to stakeholders.
Strong process design, project management, and operational rigor.
Excellent communication skills with the ability to collaborate cross-functionally.
Experience with reporting tools (Tableau, Looker, Salesforce reporting, or similar).
Comfort working in a fast-paced environment and managing multiple priorities.
Must be legally authorized to work in the country of the job location

Responsibilities

Own the execution, optimization, and governance of Duck Creek’s ABM and marketing technology stack.
Design and manage AI driven workflows including insights, personalization, scoring, and routing.
Develop scalable ABM programs that support pipeline acceleration and sales alignment.
Partner with Sales and Product Marketing to identify and activate high intent accounts.
Lead operational design for multi channel campaigns across email, ads, events, and sales plays.
Maintain data governance, segmentation, enrichment, and account hierarchy structures.
Build and maintain dashboards for ABM performance, funnel efficiency, and pipeline impact.
Manage marketing automation workflows, nurture programs, scoring logic, and integrations.
Evaluate and optimize new AI tools that support personalization and operational scale.
Align with Sales Operations on account structures, lifecycle stages, and reporting standards.
Provide data driven insights and recommendations to improve targeting and campaign impact.
Ensure compliance with data privacy requirements and internal operational best practices.