Senior Market Research Manager, Customer Trust Perception

Amazon • Seattle, WA

5d

About The Position

Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences? The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We are a center of excellence for trust research and conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to influence strategic decisions for improving customer trust throughout every stage of the shopping experience. We are looking for a Sr. Customer Research Manager to join our growing team! As the Sr. Customer Research Manager, you will own the design and execution of research studies (quantitative and/or qualitative) from start to end. You will influence business strategy by conducting effective research studies and identifying opportunities to innovate on behalf of the customer based on your research.

Requirements

• 7+ years of quantitative/qualitative market research experience, including survey design and execution
• 7+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements
• Experience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff)
• Proficiency in Excel
• Experience programming in Qualtrics
• Experience working in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale

Nice To Haves

• MBA or Master’s degree
• 6+ years of experience in program management, project management, roadmap planning, building processes
• Strong proficiency programming in Qualtrics
• Experience launching and developing new business programs
• Experience working with global cross-functional teams
• SQL experience
• Experience using data visualization tools
• Strong oral and written communication skills
• Demonstrated ability to work independently and autonomously
• Strategic thinker with the ability to see/understand the big picture
• Detail oriented

Responsibilities

• Manage the end-to-end execution of a large scale tracker survey.
• Manage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) customer research studies to answer key business questions, including: research proposals, research methodology design, operational execution, analysis and reporting
• Engage with partner teams to collect input (e.g., key business questions, assumptions, potential initiative ideas) so you can ensure the research study is designed to generate findings that will help inform their strategic decisions
• Identify the proper research method(s) for deep dive research studies based on business objectives, timeline and resourcing
• Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the customer experience
• Dive deep into both qualitative and quantitative data in order to bring forward new insights that inform product innovations
• Communicate research findings and recommendations in clear, concise, and compelling ways to all levels of management
• Influence partner teams across the company to take action based on research findings
• Manage external vendors that we work with for executing research studies
• Identify opportunities to simplify existing research processes and operate more nimbly
• Manage/prioritize research requests from business teams
• Participate in short term and long term strategic planning

Benefits

• equity
• sign-on payments
• medical
• financial
• other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees