Senior Customer Trust Analyst

Abnormal • San Francisco, CA

2d

About The Position

About the Role Abnormal AI is seeking a motivated Senior Customer Trust Analyst to join our Security & Privacy team. In this pivotal role, you will lead our customer trust initiatives, focusing on supporting financial institutions and their banking customers. You will partner closely with cross-functional teams, including sales, legal, compliance, product, and engineering, to ensure that our trust communications, documentation, and processes not only meet but exceed the stringent requirements of global banks. This role blends strategic oversight with hands-on execution. You will manage complex bank security questionnaires and due diligence processes, refine response strategies to align with financial regulations, and build tailored trust narratives that directly support winning deals with large financial institutions. By leveraging your expertise in bank compliance programs and security operations, you will play a critical role in accelerating Abnormal’s growth in the financial sector. This is an opportunity to make a measurable impact on revenue, while also advancing the maturity of our customer trust program. Who you are A strategic thinker who thrives in dynamic, fast-paced environments and drives initiatives forward with confidence and expertise. Possesses advanced analytical skills, adept at leveraging data to identify trends and develop strategic recommendations for trust, privacy, and security initiatives. An influential communicator who excels at translating complex technical concepts into clear, actionable insights for both technical and non-technical audiences. A collaborative team member committed to fostering open communication and working effectively with legal, privacy, compliance, and product teams to achieve organizational goals. High attention to detail, process, and organization with strong project management skills to ensure accountability and results Ability to adapt to change, including evolving business and technical environments, and manage multiple priorities while meeting deadlines in a fast-paced environment Dedicated to upholding the highest ethical standards, ensuring that sensitive information is managed with unwavering discretion and integrity.

Requirements

• 4+ years in Big 4 audit, advisory, or technical compliance roles, ideally supporting financial services clients.
• Strong familiarity with banking compliance standards (GLBA, SOX, ISO 27001, NIST, SOC).
• Demonstrated success supporting third-party risk assessments and due diligence for banks or highly regulated enterprises.
• Exceptional written and verbal communication skills; proven ability to craft audit-ready reports and executive-facing trust narratives.
• Strong project management skills, with a track record of leading multiple concurrent compliance projects.
• Collaborative mindset, with experience coordinating across legal, compliance, product, and sales teams.

Nice To Haves

• Direct experience in winning or enabling deals with banks through security and compliance assurance.
• Prior consulting experience supporting large-scale vendor risk assessments or bank audits.
• Familiarity with GRC platforms (Safebase, ServiceNow).
• Relevant certifications such as CPA, CISA, CISSP
• SaaS industry experience with emphasis on trust, compliance, or privacy.

Responsibilities

• Lead the end-to-end management of security and privacy questionnaires, applying audit methodologies to ensure accuracy, defensibility, and completeness.
• Translate Abnormal’s controls and policies into bank-ready trust responses, mapping them against relevant regulatory frameworks.
• Develop and maintain auditor-grade documentation, ensuring content is evergreen and aligned with external standards.
• Collaborate with compliance, legal, and product to refine trust communications for financial institution due diligence.
• Partner with sales to support security questionnaires with audit-ready deliverables that accelerate bank deal cycles.
• Use data-driven analysis to identify control gaps, trends, and process risks; present findings and recommendations to senior leadership.
• Act as a liaison with bank auditors and compliance stakeholders to build confidence in Abnormal’s trust program.
• Drive continuous improvement by embedding audit best practices into trust operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed