Senior Manager, Yardi (51741)

RISEBORO COMMUNITY PARTNERSHIP•New York, NY

21d

About The Position

RiseBoro’s IT Department is seeking an experienced Yardi specialist to lead and advise on all Yardi Voyager Affordable Housing initiatives. This role combines deep functional expertise with consultative leadership, ensuring optimal system design, configuration, and performance across the organization’s affordable housing portfolio. The Yardi Consultant Manager will drive system strategy, optimization, and compliance, ensuring that all Yardi-supported operations function efficiently and in alignment with federal, state, and local regulations. RiseBoro’s IT Department is seeking an experienced Yardi specialist to lead and advise on all Yardi Voyager Affordable Housing initiatives. This role is ideal for an experienced Yardi professional who enjoys solving complex system issues, improving workflows, and bringing structure to a fast-paced environment. You will partner closely with our current Yardi Administrator to address ongoing system challenges, improve efficiency, and implement best practices across property management, compliance, and finance operations. The ideal candidate is comfortable rolling up their sleeves, troubleshooting daily issues, and taking initiative to stabilize and optimize the system.

Requirements

In depth experience with Yardi Voyager Affordable Housing Module, including knowledge of HUD 50059, LIHTC, AMI, HOME, and Section 8 workflows.
Thorough understanding of NYS and NYC Affordable Housing, including NY DHCR, NYS PHL 610, and City FHEPS.
Strong knowledge of Yardi core financial functions, emphasizing workflows, accounts payable, general and tenant ledger administration, and collections.
Advanced system administration and configuration expertise, including menu set creation, security settings, custom workflows, and process automation.
Proficient in problem-solving complex technical and compliance-related Yardi issues.
Ability to design, test, and implement integrations between Yardi and external applications.
Deep understanding of regulatory requirements and compliance reporting, with experience in audit preparation.
Strong project management skills, capable of leading system enhancements, integrations, and process optimizations.
Excellent communication skills, translating technical concepts into business-friendly language for end-users and executives.
Proven ability to work independently, manage multiple high-priority projects, and collaborate across departments.
Competency in reporting tools, such as Excel, Power BI, and Tableau.
Commitment to RiseBoro’s mission, vision, and values
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
Commitment to supporting communities that have experienced systemic oppression and bias i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.
Bachelor's degree in Computer Science or related field.
8+ years of experience working with Yardi Voyager (7s or 8), Rent Café, Yardi Core, and PayScan modules; with a focus on affordable housing compliance, system administration, and technical support required.
8+ years of experience working with Yardi Systems Voyager (7s or 8), Rent Café, Core, PayScan, Yardi Compliance Manager, and RightSource modules, with a strong focus on affordable housing compliance, system administration, and technical support required.
Documented experience leading affordable projects inside Yardi; including setup, maintenance, and business process improvements centered in affordable management required

Nice To Haves

Prior experience as a Yardi Consultant or Yardi Specialist in Affordable preferred; experience working with the NY Module in these roles is highly preferred.
Experience leading Yardi system upgrades, integrations, and process improvements utilizing a strong foundation in the Yardi suite of products for housing and financial management.
Strong experience in SQL, data validation, and reporting tools for compliance and financial analysis a plus

Responsibilities

System Strategy, Design & Optimization Serve as a subject matter expert on Yardi Voyager Affordable Housing modules, including best practices for HUD 50059, LIHTC, AMI, HOME, NY DHCR, Section 8, and other affordable programs.
Lead the configuration and optimization of set-asides, income limits, rent schedules, utility allowances, compliance reporting, and subsidy management within Yardi.
Collaborate with RiseBoro business leaders to enhance operations in Yardi Core and other licensed products.
Design and implement custom Yardi functionalities, menu sets, and reports to enhance usability and ensure compliance.
Oversee the development and management of Rent Cafe, including tenant portals.
Partner with Housing Development and Finance teams to onboard new affordable housing properties—including acquisitions and dispositions—into Yardi, establishing compliant workflows in alignment with federal and New York State regulations.
Ensure data accuracy and integrity across all affordable housing operations.
Support and manage third-party applications that integrate with Yardi, ensuring seamless functionality and system reliability.
Advanced Troubleshooting & Issue Resolution Diagnose and resolve complex system issues, including compliance calculation errors and reporting discrepancies.
Act as the primary contact for Yardi Support and external consultants, managing escalations for technical and compliance challenges.
Provide root cause analysis and long-term solutions for recurring system issues.
System Integrations & Automation Collaborate on integrating Yardi with third-party applications, such as accounting systems and compliance tracking tools.
Enhance APIs, data imports/exports, and automated workflows to ensure seamless interoperability between Yardi and other applications.
Design custom automated solutions for complex compliance reporting and operational needs.
Work with teams to automate leasing processes, including specialized affordable and preferential rent leases.
Assist in system testing and validation for Yardi upgrades, ensuring new releases meet business and compliance requirements.
Support strategic IT and data initiatives, contributing to long-term digital transformation efforts.
Training, Documentation & Advisory Support Provide training and guidance to property management, compliance, and finance teams on Yardi functionalities and best practices.
Develop and maintain standard operating procedures, system documentation, and troubleshooting guides.
Advise senior leadership on system upgrades, software investments, and process improvements.