Business Application Tech Yardi Affordable

CONAM Management Corporation • San Diego, CA

3h • $30 - $34

About The Position

The Business Application Tech - Affordable Experience will work cooperatively
with our associates, internal resources and vendors to resolve issues related to
our business application software. By understanding, analyzing, prioritizing,
and resolving incidents in a timely and professional manner: the Business
Application Tech - Yardi Affordable will contribute to the excellent customer
service experience that employees and customers of CONAM are accustomed to
receiving.

Requirements

• High school diploma or GED required, college education or equivalent certification path preferred
• Minimum (2) years of experience supporting Yardi affordable property management in a support position
• Knowledge of affordable housing programs (HUD, LIHTC, HOME) required
• Strong Microsoft Office skills including Excel spreadsheet generation and management
• Experience working in a fast-paced support environment, keeping track of multiple simultaneous priorities
• Effectively communicate (written and verbally) with individuals at all organizational levels
• Ability to gather, interpret information effectively and conduct research into a wide range of subjects as required
• Strong organization skills including prioritization of tasks and attention to detail
• Proven ability to manage multiple assignments under tight deadlines
• Function well in a team as well as a setting with limited supervision
• Robust problem-solving and logical analysis skills, as well as effective troubleshooting and diagnostic skills
• Strong interpersonal skills-including verbal, written communication skills and excellent listening skills
• Excellent track record of delivering accurate, high-quality, enterprise grade solutions
• Commitment to excellent customer service for internal and external customers

Nice To Haves

• HCCP/COS certification or equivalent a plus
• Knowledge of basic accounting principles a plus

Responsibilities

• Provide expertise with our affordable property management software systems to issues timely for our customers and team members.
• Document, track and monitor all incidents and provide a timely resolution; test and verify fixes to ensure resolution; generate knowledge articles for technicians and requestors
• Utilize service desk software to manage incidents and service requests
• Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate
• Manage user expectations through constant communication in a courteous and professional manner
• Partner with all application vendors and escalations of critical or stalled issues and roadmap alignment
• Testing of application upgrades and custom reports
• Creation of custom articles to provide tools for our associates to resolve their issues without needing to engage with IT
• Partnering with other teams within the department to look for efficiencies and process improvement opportunities
• Configure affordable Projects and related setup as new properties are onboarded in Yardi Affordable
• Develop plans to configure Yardi Affordable in existing conventional properties that have affordable units in their mix
• Create checklists so progress can be clearly measured and communicated to Operations team
• Enter affordable rent changes as needed per client request and in compliance with applicable management agencies
• Partner with Compliance department to make sure Income Limit updates are imported or entered as needed to ensure we are in compliance
• All other duties as assigned

Benefits

• Medical, dental, vision insurance
• Pet insurance
• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees