Business Application Specialist
About The Position
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. As a Business Application Specialist (BAS), you provide operational support and continuous improvement for the SAP CPQ platform. You collaborate with business stakeholders to translate requirements into system configurations and enhancements, while supporting testing and quality assurance to ensure solutions meet business needs. This role works closely with business stakeholders, sales teams, IT, and cross‑functional partners to translate business needs into system configurations, enhancements, and documentation. The position applies analytical and problem‑solving skills to the design, testing, deployment, and ongoing support of SAP CPQ to ensure business requirements are met and aligned with commercial strategies. This position will work a hybrid schedule of in office 3x per week. This position will be based in our Charlotte, NC location.
Requirements
- Subject matter expertise in CPQ solutions (SAP CPQ preferred)
- Strong analytical and problem‑solving skills
- Experience working with Jira or similar work management tools
- Experience working in Agile/Scrum environments; Scrum Master or Product Owner experience preferred
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint)
Responsibilities
- Provide day‑to‑day operational support for the SAP CPQ platform, serving as the primary point of contact for users
- Configure and maintain SAP CPQ, including user access, roles, and system settings
- Troubleshoot and resolve first‑level issues; escalate complex issues as needed
- Support system updates and enhancements, including requirements gathering and configuration
- Execute and support testing activities to ensure quality and business readiness
- Create and maintain basic system documentation and user guidance
- Support user training and adoption efforts
- Ensure data accuracy and compliance with governance standards
- Collaborate with cross‑functional teams to support continuous improvement of quoting processes
Benefits
- Paid parental leave, maternity support, and fertility benefits
- Flexibility and hybrid work options where applicable
- Health, dental, and vision insurance from day one
- Emotional health and wellness programs and Volunteer program (Watermark)
- Paid time off (PTO)/Flexible time off (FTO) and paid holidays
- Career development, advancement, tuition reimbursement, and student loan forgiveness
- Generous retirement savings plan with company contribution
- Employee recognition and discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
