Senior Manager, Training-Retail Expertise

Richemont•New York, NY

About The Position

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. At Van Cleef & Arpels, we believe that our employees are our greatest treasure. We are looking for a Senior Manager, Training - Retail Expertise, to help us craft exceptional training experiences for our boutique teams across the Americas. Reporting directly to the Director of Training, you will partner closely with Regional Trainers, HQ, and cross-functional teams, the Senior Manager ensures training programs are strategically aligned, consistently delivered, and measurably effective. With your expertise in instructional design and advanced facilitation, you will play an integral role in shaping how our teams embrace the Van Cleef & Arpels client experience. With strong expertise in learning design and advanced facilitation, this role plays a critical part in developing teams who create exceptional moments for our clients. This is an opportunity to make a lasting impact on the individuals who help create exceptional moments for our clients. This role will be based in New York City. More than a role…we recruit for a career! By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

Requirements

Bachelor's degree; master's degree or specialization in Education, Organizational Development, or a related field is a plus, with at least 5 years of experience in luxury retail, training, or learning & development.
Expertise in instructional design and advanced facilitation with the ability to deliver impactful and inspiring learning experiences.
Exceptional verbal and written communication skills, with the ability to engage and connect with audiences at all levels.
Collaborative spirit and the ability to thrive in a fast-paced, dynamic environment.
Proficiency in Microsoft Office Suite.
30% of travel is required across the Americas.

Nice To Haves

Experience with digital learning tools and LMS platforms is preferred.

Responsibilities

Learning Design & Development Own and evolve Retail Expertise training content and frameworks, ensuring alignment with Maison values, business priorities, boutique performance, and client experience objectives.
Act as a liaison with the Regional Trainer team to identify needs and translate them into impactful, scalable training solutions.
Collaborate with HQ and cross-functional partners to ensure training content remains aligned, relevant, and innovative.
Program Facilitation & Enablement Facilitate select core client experience programs, including signature selling ceremony and specialized training moments.
Lead Train-the-Trainer initiatives to support Regional Trainers in delivering engaging, high-quality learning experiences.
Provide content briefings, co-facilitation, and resources that enhance consistency and capability across regions.
Onboarding & Transversal Projects Oversee the evolution of onboarding guidelines, ensuring new team members are effectively integrated into the Van Cleef & Arpels culture and ways of working.
Contribute to transversal initiatives supporting regional growth, new boutique openings, and Maison priorities.
Partner with HQ on key training projects and activations, ensuring alignment with Maison objectives.
Training Impact & Continuous Improvement Develop post-training recaps, toolkits, and action plans to support sustained learning and boutique-level impact.
Oversee engagement with BLOOMwithVCA, supporting ongoing development and knowledge sharing.
Measure training effectiveness using tools such as DISC, EQ-i, and other methodologies to assess impact and inform continuous improvement.