Retail Training Manager

Fleet Feet • Carrboro, NC

3d

About The Position

As a member of the Retail Experience Team, this position will assist with leading retail education and training strategies, focusing on store-level retail trainers and the overall development of our future brand leaders.

Requirements

• Minimum of five years of experience as a retail trainer or similar role
• Ability to travel periodically, at times up to 25%
• Strong presentation skills and comfortable speaking in front of large audiences
• Experience with Microsoft Word, Excel, PowerPoint, and retail POS systems
• Excellent communication (both verbal and written) and facilitation skills
• Passionate, positive, self-motivated, and detail-oriented
• Collaborative and customer-centric

Nice To Haves

• Retail store management experience preferred
• Run specialty industry experience preferred

Responsibilities

• Drive brand-wide sales metrics by focusing on education for store-level retail trainers/managers
• Maintain and grow a network of Retail Experience Managers across the brand
• Create newsletters highlighting new resources and training focuses monthly
• Facilitate calls that enable Retail Experience Managers to collaborate monthly
• Plan and execute the annual Retail Experience Summit
• Monitor performance of Retail Experience Managers to identify opportunities
• Provide support to individual Retail Experience Managers as needed
• Present training classes at regional trainings and annual conference as needed
• Support the training of individuals in our Operating Partner Development Program as needed
• Lead training sessions for new Franchisees as needed
• Create and maintain written guides through our company’s intranet
• Create and maintain video training content through our Learning Management System, Fleet Feet University
• Partner with other departments to support all aspects of sales and service training
• Additional retail experience initiatives may be assigned as business needs evolve.

Benefits

• 401(k) with 4% Company Match: Available to employees aged 21+ at company-owned stores.
• Exclusive Discounts: Enjoy savings on industry-leading products and specialized training programs.
• Professional Development: Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.
• Community Engagement: Get involved in local outreach and service initiatives that align with our purpose-driven mission.
• Inspiring Team Culture: Join supportive, passionate teammates who live the mission every day.
• Benefits Summary: For full-time employees (30+ hours/week), check out our Fleet Feet benefits summary for details on healthcare, wellness, and more.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed