Senior Manager, TechOps Field Support

Comcast•Philadelphia, PA

16d•$116,429 - $174,644

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for managing Employee Communications staff, strategies and programs. Partners in the integration of communication strategies across the company. Interacts with Senior Executives. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees. Job Description Core Responsibilities Manages Employee Communications initiatives designed to support key business objectives, long-term goals and projects. Educates staff on new initiatives, messages, goals and projects determined by senior management. Partners with senior management to develop and implement broad-based Employee Communications tools, providing employees with messaging and industry/competitive context for all key business initiatives. Trains staff and counsels other personnel on best use of new and available Employee Communications tools. Writes and edits company-wide communications. Develops metrics to assess the effectiveness and impact of Employee Communications initiatives and tools. Recommends actions based on metric results. Develops, trains and manages staff in day-to-day operations. Participates in performance reviews. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Prior Comcast experience required. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Brand Reputation Management
Business Results
Communication
Prior Comcast experience required.
Bachelor's Degree
7-10 Years Relevant Work Experience

Responsibilities

Manages Employee Communications initiatives designed to support key business objectives, long-term goals and projects.
Educates staff on new initiatives, messages, goals and projects determined by senior management.
Partners with senior management to develop and implement broad-based Employee Communications tools, providing employees with messaging and industry/competitive context for all key business initiatives.
Trains staff and counsels other personnel on best use of new and available Employee Communications tools.
Writes and edits company-wide communications.
Develops metrics to assess the effectiveness and impact of Employee Communications initiatives and tools.
Recommends actions based on metric results.
Develops, trains and manages staff in day-to-day operations.
Participates in performance reviews.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.