Senior Manager, Technology Operations - Payments Monetization - Marketplace

Wal-Mart•Sunnyvale, CA

38d•$90,000 - $180,000•Onsite

About The Position

This role will be a key member of the Marketplace Payments and Financial Services team. In this role, you will have the opportunity to lead innovative Payment and Billing solutions and enable monetization of Seller Services for Marketplace Sellers. The candidate should have strong subject matter expertise, leadership experience & business acumen in the Payments and Fintech area!

Requirements

Master's in Business, Statistics, Computer Science, or similar field
At least 7 years industry experience preferably in Payments, Financial Services, or similar space.
Expertise in Digital Payments and Fintech space with prior experience building or owning end to end is strongly preferred
Ability to lead cross functional teams and prior experience working with Product and Technology teams; Experience leading teams/People management experience preferable
Deep quantitative and qualitative abilities, and a track record of applying these to effective and successful business decisions; Process-oriented mindset and ability to lead people to get things done.
Strong business insight, superb communication, and relationship skills
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.
Option 2: 7 years' experience in project management, program management, program operations, or related area.
2 years' supervisory experience.
Strong leadership aptitude
Strong communication skills
Driving ownership and accountability
Strong seller advocate
Excellent people skills
Uses data and analysis to drive decisions
Fosters trust with internal partners
Values team dynamics and inputs
Commitment driven
Bias for action

Nice To Haves

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Lead payment, billing and invoicing strategy and associated initiatives to enable new Seller services and monetization of existing services on Marketplace platform
Manage and spearhead advancements in our billing strategy and payment mechanisms not just limited to ACH, Credit card but also innovative solutions catering to International segments
Create and execute a detailed roadmap of associated Billing solutions/ tools and optimize the Recovery ladder in working with product, technology and operations teams
Partner closely with Business teams and help customize payment solutions according to the program needs at the same time reduce associated payment costs and bad debt
Build appropriate risk verification processes with the monetization tools and leverage financial instruments to improve platform trust and reduce risk for participating programs
Enable efficiency by identifying and partnering with right third-party solutions. Identify and integrate solutions which cater to seller needs of financing or flexible payments for the services
Work closely with internal legal & compliance teams to ensure we have appropriate agreement and contractual frameworks balancing experience as well as legal/ regulatory risks
Create quantitative measurements to track success of the programs and prepare cost benefit analysis to get finance and leadership approvals
Ensure close collaboration with Account management, Seller Services, Marketing and Operations to drive acceptance of new products and services with Sellers. Build key measurements and a test/iterate philosophy to improve results.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.