Senior Manager, Technical Services

Scarborough Health Network

21h•Onsite

About The Position

Scarborough Health Network (SHN) is shaping the future of care across its three hospitals and eight satellite sites, serving one of Canada’s most vibrant and diverse communities. SHN is home to North America’s largest nephrology program and is the designated cardiac care and spine centre for Scarborough and surrounding communities. It is a community-affiliated teaching site for the University of Toronto and partners with other universities and colleges to train healthcare professionals. SHN received the 2021 Excellence in Diversity and Inclusion Award and was named Canada’s Most Admired Corporate Cultures for 2023 and 2024. The Senior Manager, Technical Services will lead teams and systems essential for a complex, multi-site hospital environment operating 24/7. This role involves people leadership, infrastructure reliability, and enterprise delivery, leading highly skilled technical teams, overseeing critical hospital systems and vendor relationships, and translating digital strategy into stable, secure, and scalable operations. The work directly impacts patient care, staff productivity, and organizational resilience.

Requirements

Undergraduate Degree in Computer Science, Information Security or equivalent
5+ years experience in a healthcare related organization
5+ years experience in IT service management and service delivery
5+ years experience in a leadership role
Experience in leading enterprise-wide technology transformation initiatives

Nice To Haves

Masters Degree in Computer Science, Information Security or equivalent
Certification in CISP, ITIL Foundation, PMP preferred

Responsibilities

Lead and develop a team of technical staff across multiple hospital sites, including team leads and specialists
Set clear goals, performance expectations, and accountability measures
Recruit, retain, and develop high-performing technical talent
Coach and mentor leaders and senior specialists to build long-term capability and succession
Work closely with the Director, Digital Health and AI and VP/CIO on strategy execution and prioritization
Support and operationalize enterprise governance structures such as the Change Advisory Board (CAB) and Architecture Standards Review Board (ASRB)
Monitor service performance, workload balance, and team wellbeing in a high-demand environment
Oversee the reliability and support of hospital applications and core infrastructure services
Manage relationships with third-party vendors and support contracts
Ensure mission-critical clinical and non-clinical systems remain secure, stable, and supportable
Lead planning for current and future infrastructure needs across multiple sites
Oversee infrastructure upgrades, patching, and security posture in alignment with cyber policy
Guide hardware and software procurement to ensure compliance with organizational standards
Manage operating and capital budgets tied to technical services and project delivery
Identify delivery risks, constraints, and system dependencies and put mitigation strategies in place
Partner with internal stakeholders, regional health partners, and external vendors on delivery plans
Ensure all technical initiatives meet SHN architecture, security, and change standards

Benefits

Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
Comprehensive insured benefits package including health and dental benefits
New Graduate Initiative Enroute Program
Critical Care Sponsorship Program
Employee Discount and Incentive Programs
Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
Recognition events
Leadership Development and Learning Programs
Tuition Assistance Program

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