Senior Manager, Talent Operations

Ramp•New York, NY

About The Position

We’re looking for a strategic and operationally rigorous Senior Manager, Talent Operations to lead and scale the engine behind our recruiting organization. You will lead a team of 4 Talent Operations professionals and oversee the operational backbone supporting our ~40-person recruiting team, which is growing rapidly in scale and complexity across functions and globally. This role owns and strengthens core recruiting infrastructure — including interview scheduling and operations, headcount governance, tech stack strategy, interviewer enablement, compliance, and candidate experience — ensuring our systems are efficient, scalable, and built for continued growth. This is a highly cross-functional leadership role requiring strong systems thinking and execution rigor.

Requirements

8+ years of relevant experience; 3+ years in talent/recruiting operations preferred.
3+ years of experience managing high-performing teams.
Experience supporting a large, complex recruiting organization (30+ recruiters preferred).
Deep expertise in recruiting systems and tech stack ownership. Preference for experience with Ashby.
Strong headcount planning, workforce planning, and reporting experience.
Demonstrated experience building scalable processes in high-growth environments.
Strong project management skills with the ability to manage multiple high-impact initiatives simultaneously.
Experience supporting global hiring and multi-jurisdiction compliance.
Data-driven decision maker with strong analytical capabilities.
Exceptional cross-functional communication and stakeholder management skills.

Responsibilities

Lead, coach, and develop a team of four Talent Operations professionals.
Drive prioritization, operational rigor, and scalable infrastructure to support a 40+ recruiter organization.
Be hands on where needed to continue to shape and grow this critical function.
Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).
Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.
Evaluate and implement new tools as the organization scales.
Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.
Own execution and operational tracking of the company’s headcount plan in partnership with finance.
Build systems to monitor hiring progress, recruiter capacity, and forecasting.
Own end-to-end interview operations, including scheduling infrastructure.
Build scalable processes and tooling to support high-volume, complex hiring.
Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.
Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.
Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.
Ensure recruiting processes meet compliance requirements across jurisdictions.
Partner with People Ops & Legal to support international hiring expansion.