Senior Manager, Strategic Initiatives - Merchant Strategy & Operations
About The Position
About the Team Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth. About the Role The Merchant Team is looking for a strategic, results-driven operator to lead our Merchant Strategy & Planning function. In this role you will lead planning for the Merchant Team, building our long-term vision, near-term operating plan, metrics, and key investment allocations. You will align key stakeholders across Product, Engineering, Analytics, Sales, and Marketing to this plan, and oversee ongoing reviews of our quarterly goals. You will also lead the evaluation and execution of key strategic opportunities that cut across the organization. This role reports to the Director of Merchant Strategy & Planning, and partners closely with the Head of Merchant. You’re Excited About this Opportunity because you will… Strategize - By leading the development and communication of DoorDash’s Merchant Strategy; defining strategic and operational objectives Influence - Collaborate with senior leaders across Strategy, Product, Engineering, Sales, and Marketing, to align key priorities, objectives, and resourcing needs Operational Excellence - Drive team accountability and execution through planning cadences, business reviews, and oversight of Merchant acquisition, experience, and growth investments Build - Shape the future of the Merchant Experience by leading strategic initiatives that are particularly high priority or cross-cutting
Requirements
- 8+ years of experience in consulting, strategy, chief of staff, business operations, or product operations; high-growth startup experience is advantageous
- Bachelors Degree or higher
- Proven success leading complex, cross-functional initiatives, and delivering results on time
- A structured, process-driven mindset with a passion for turning ambiguity into action and building scalable systems for strategy execution
- Exceptional communication skills, with the ability to translate complex ideas into clear, compelling narratives—written, verbal, and visual
- Strong business acumen—assessing risks, opportunities, and trade-offs to support short-term needs and long-term goals
- You have exceptional analytical experience (Excel/Google Sheets/SQL), and are proficient at (and a fast learner of) a variety of other tech platforms
Responsibilities
- Strategize - By leading the development and communication of DoorDash’s Merchant Strategy; defining strategic and operational objectives
- Influence - Collaborate with senior leaders across Strategy, Product, Engineering, Sales, and Marketing, to align key priorities, objectives, and resourcing needs
- Operational Excellence - Drive team accountability and execution through planning cadences, business reviews, and oversight of Merchant acquisition, experience, and growth investments
- Build - Shape the future of the Merchant Experience by leading strategic initiatives that are particularly high priority or cross-cutting
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
