Senior Manager, Strategic Account Development

DoorDash USA•Los Angeles, WA

1d•Hybrid

About The Position

About the Team The Platform Account Development team drives adoption and growth of the DoorDash Commerce Platform across our SMB restaurant segment (≤150 locations). We partner closely with Account Management to understand each merchant’s first-party growth goals and activate the right mix of Commerce Platform solutions - including Online Ordering to accelerate their success. Our mission is to enable every SMB merchant with the tools to grow first party sales, deliver a unique guest experience, and save on costs in order to have a thriving business. About the Role As a Senior Manager on the Platform Account Development team, you will lead frontline managers and guide the sales strategy that drives SMB adoption of DoorDash’s Commerce Platform solutions. You’ll develop high-performing leaders, build a motivating and inclusive team culture, and translate top company priorities into clear execution plans that accelerate first-party growth for our restaurant partners. You’ll partner closely with S&O, Product, and Account Management to refine our sales motions, improve the merchant experience, and commercialize new Platform products. Staying close to both the field and our merchants, you will surface insights that shape processes, influence roadmap decisions, and remove friction for your teams. Your leadership will directly impact revenue performance, team effectiveness, and how SMB merchants grow their businesses through DoorDash. You will report directly to the Director of Platform Account Development, who will cultivate your growth, and provide you with broader strategy and support to lead alongside your team. We expect this role to be flexible with the ability to spend time remotely, work from a local office, or travel in the field as needed to support your team. You will also be expected to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity. You’re excited about this opportunity because you will… Be an integral leader driving a top company priority, accelerating Commerce Platform adoption across thousands of SMB restaurants. Build and elevate a high-performing sales organization, scaling best practices and shaping a culture that delivers consistent, exceptional results. Stay connected to the field, using direct merchant conversations and team insights to improve processes, strengthen sales motions, and enhance both employee and customer experience. Shape the future of Platform, planning ahead for new products, evolving team needs, and long-term organization growth. Operate at a high level of ownership and influence – partnering cross functionally to refine strategy, improve execution, and unlock new opportunities for the business.

Requirements

You bring 8+ years of sales leadership experience, including managing frontline managers in a fast-paced, quota-driven environment.
You have a strong record of building pipeline strategy and consistently driving teams to exceed revenue goals.
You excel at developing managers and elevating team performance, improving both results and engagement.
You stay close to customers, using conversations to uncover pain points and shape scalable solutions.
You have experience launching and scaling new product motions, especially in 0→1 environments.
You collaborate effectively across functions, influencing Product, S&O, and Account Management to improve processes and merchant outcomes.
You balance ambition with a data-driven, truth-seeking mindset, guiding teams toward high-quality, win-win decisions.

Responsibilities

Be an integral leader driving a top company priority, accelerating Commerce Platform adoption across thousands of SMB restaurants.
Build and elevate a high-performing sales organization, scaling best practices and shaping a culture that delivers consistent, exceptional results.
Stay connected to the field, using direct merchant conversations and team insights to improve processes, strengthen sales motions, and enhance both employee and customer experience.
Shape the future of Platform, planning ahead for new products, evolving team needs, and long-term organization growth.
Operate at a high level of ownership and influence – partnering cross functionally to refine strategy, improve execution, and unlock new opportunities for the business.

Benefits

comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

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