Senior Director, Strategic Account Development - Government

Sodexo Careers • North Bethesda, MD

4d • Remote

About The Position

As a Senior Director, Strategic Account Development - Government you’ll own a portfolio of strategic client accounts, ensuring long-term retention and positioning our organization as an indispensable partner. You’ll lead day-to-day engagement and growth strategies while driving operational alignment. By building deep relationships, anticipating risks, and coordinating cross-functional solutions, you’ll deliver excellence and continuous improvement. This role requires strategic thinking, influence without authority, and the ability to navigate complexity in competitive service environments. Remote role with 50-60% expected travel. Incentives Vehicle allowance, commission plan

Requirements

• 5–10 years of experience in account management, client retention, or strategic customer success.
• Proven success retaining complex accounts in competitive B2B service environments.
• Familiarity with public or institutional procurement and renewal cycles.
• Strong interpersonal, communication, and conflict resolution skills with ability to influence without authority.
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite; skilled in using data and storytelling to support retention and growth.
• Ability to manage large portfolios, craft high-impact presentations, and drive strategic solutions in complex environments.
• Minimum Education Requirement - Bachelor’s Degree or equivalent experience
• Minimum Management Experience – 7 years
• Minimum Functional Experience – 7 years

Responsibilities

• Serve as the primary point of contact for assigned clients, fostering strong, long-term relationships.
• Lead retention efforts by identifying at-risk accounts and executing recovery plans.
• Develop strategic account plans aligned with client needs and organizational goals.
• Partner cross-functionally to co-create solutions that improve service delivery and reduce costs.
• Conduct business reviews, monitor KPIs, and surface insights using CRM tools.
• Facilitate contract renewals and craft compelling proposals.

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Sodexo offers a comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees