Senior Manager, Software Quality — Professional Services (Retail)

Toshiba Global Commerce Solutions - External•Durham, NC

About The Position

Toshiba Global Commerce Solutions is a seeking a Senior Manager of Software Quality (Professional Services – Retail) that leads quality strategy and execution across customer-facing retail programs. This role partners directly with Professional Services, Product, Engineering, Support, and customer IT teams to ensure solutions are reliable, scalable, secure, and operationally ready for real-world retail deployments. The position emphasizes operational excellence, automation, AI-enabled testing, and disciplined release governance. Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Requirements

Bachelor’s in Computer Science, Engineering, or equivalent experience.
12+ years in software quality engineering, including automation and test strategy ownership.
5+ years leading teams; experience managing managers preferred.
Experience supporting customer-facing programs in B2B or retail environments.
Strong understanding of Agile SDLC and CI/CD practices.
Proven ability to align quality plans with business workflows and operational needs.
Strong written and verbal communication skills with executive‑ready reporting capability.

Nice To Haves

Retail domain experience (POS, payments, promotions, store systems, integrations).
Experience applying AI tools for testing and quality optimization.
Hands-on programming/scripting in Python, JavaScript, Java, or C#.
Experience in high‑availability or production‑critical environments.

Responsibilities

Align with customer IT and program stakeholders on quality expectations, rollout criteria, and operational readiness.
Translate retail workflows (POS, promotions, payments, loyalty, back office, device integration) into test strategies.
Lead quality reviews covering defect trends, risk assessment, readiness criteria, and go/no-go recommendations.
Ensure traceability and release documentation support production deployments.
Implement risk-based testing across functional, integration, regression, performance, and operational validation.
Scale automation across UI, API, and integration layers using CI/CD quality gates.
Validate performance and reliability for peak retail conditions and distributed store environments.
Improve test data management, environment stability, and observability.
Apply AI tools for test scenario generation, regression optimization, defect clustering, and risk prioritization.
Ensure AI usage improves efficiency and coverage while maintaining governance and explainability.
Lead and develop QA managers and engineers across multiple customer initiatives.
Embed with program teams to unblock risks and model best practices.
Establish and track quality metrics (defect leakage, coverage, cycle time, escaped defects, customer incidents).
Promote accountability, clarity, and measurable execution.
Maintain quality plans aligned to program schedules and rollout waves.
Create and review test strategies, traceability matrices, risk reports, and release readiness assessments.
Enforce structured defect triage and prioritize based on business impact.
Partner with Security and Engineering to integrate cybersecurity and operational controls.
Own quality tooling across requirements management, CI/CD, test management, and reporting.