Senior Manager, Service & Body Operations
About The Position
The Senior Manager, Service & Body Operations is responsible for driving performance, accountability, and continuous improvement across all Service and Body Shop departments within Midwest Bus Sales. This role operates as a strategic partner to General Managers and Service/Body leaders, focused on improving financial performance, operational efficiency, and scalability across all locations. This is a highly visible individual contributor role requiring strong data analysis, process discipline, and the ability to influence without direct authority. This is not a shop-level role — it is an enterprise role focused on raising performance across the entire organization.
Requirements
- 5–10+ years of experience in service, body, or fixed operations within a dealership or similar environment
- Proven ability to improve performance across multiple locations or departments
- Strong understanding of service and body shop KPIs (efficiency, productivity, profitability, etc.)
- Proficiency in Excel and data analysis; ability to build reports and interpret trends
- Strong business acumen with the ability to connect operational performance to financial outcomes
- Experience working cross-functionally with sales and parts teams
- Ability to influence, challenge, and hold leaders accountable without direct reporting authority
- Strong communication and presentation skills (PowerPoint, executive-level summaries)
Responsibilities
- Drive measurable improvements in service and body shop financial performance, including labor gross profit, efficiency, and overall departmental profitability
- Analyze location-level performance data to identify gaps, trends, and opportunities
- Partner with GMs and department leaders to implement and track corrective action plans
- Establish, implement, and enforce consistent processes and performance standards across all locations
- Improve technician productivity, shop throughput, and cycle times
- Ensure disciplined use of core operating systems (e.g., Dealer Management System – DMS) and performance reporting tools to maintain accurate, reliable data for decision-making
- Monitor and reduce warranty variances through improved process execution and accountability
- Identify root causes of warranty leakage and implement sustainable solutions
- Partner with internal and OEM stakeholders to improve recovery outcomes
- Leverage data to drive decisions, prioritize initiatives, and measure success
- Build and maintain reporting tools, dashboards, and performance tracking mechanisms
- Translate data into clear, actionable insights for field leadership
- Identify operational and skill gaps across service and body teams
- Support development of Service Managers, Advisors, and Body Shop leaders
- Reinforce a culture of accountability, ownership, and continuous improvement
- Drive consistency in safety practices and ensure compliance across all locations
- Partner with field leadership to proactively address risks and maintain standards
- Lead the expansion and adoption of Customer Performed Warranty Agreement (CPWA) processes across all locations
- Drive the development and scaling of the mobile technician program across AORs
- Collaborate with Senior Parts Leadership and Bus Sales to identify and execute growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
