Senior Manager, Sales Enablement – Global Partnerships & Channels

ServiceNow•Santa Clara, CA

3d•$137,500 - $240,700•Remote

About The Position

The Global Learning & Development (GLD) team is looking for a Senior Manager to design, deliver, and scale world-class enablement programs for our internal Global Partnerships & Channels (GPC) organization. This includes audiences such as Partner Managers, Partner Sellers, and Partner Business Development Reps who co-sell alongside our internal sales organization and our external partner ecosystem. In this highly visible role, you will define an enablement strategy, build high-impact learning experiences, and collaborate across the business to accelerate GPC productivity, elevate competencies, and empower our internal partner sales teams. We’re looking for a leader with a bold, AI-first mindset — someone who doesn’t just use AI tools but also embeds them into how we design, deliver, and measure learning experiences. You bring a track record of driving measurable impact for sales or partner-facing roles, strong business acumen, and the executive presence to influence senior leaders across a complex matrixed environment. Ideal candidates thrive in ambiguity, lead with empathy and emotional intelligence, and stay highly organized in a fast-changing environment. Experience carrying a quota or working within a partner ecosystem is highly desirable, though not required.

Requirements

Proven experience in enterprise software sales, partner sales, and/or enablement.
Deep understanding of complex sales cycles, partner ecosystems, and solution-selling methodologies.
Experience designing outcome-based learning or enablement programs grounded in adult learning principles.
Experience leveraging technology or AI to scale learning and enablement impact
Ability to serve as a subject matter expert while collaborating across teams to meet aggressive goals.
A track record of influencing without authority and moving strategy forward across a matrixed team.
Comfort operating with ambiguity and proactively creating clarity.
Adaptability to shift focus as business needs evolve.
Strong communication and relationship-building skills, with high emotional intelligence.

Nice To Haves

Experience carrying a quota or working within a partner ecosystem is highly desirable, though not required.

Responsibilities

Build strong, strategic relationships across GLD, GPC leadership, and cross-functional teams.
Co-create and execute the enablement strategy, frameworks, and processes that support GPC global priorities.
Partner with Global Learning Business Partners (LBPs) to assess field requests, guide program intake, and align to enterprise goals.
Design and deliver role-specific programs for GPC audiences, optimized for stages of the sales cycle and partner/customer buying processes.
Showcase real-world AI-first enablement approaches to inspire adoption and modernize how our field learns and performs.
Apply a data-driven mindset to measure program effectiveness, analyze ROI, and inform strategic decisions.
Act as a trusted advisor to senior GPC leaders, using strong business and partner ecosystem acumen.
Communicate with clarity and impact when facilitating sessions and presenting to executive-level audiences.
Work across global time zones to support regional teams and deliver experiences as needed.

Benefits

For positions in this location, we offer a base pay of $137,500 - $240,700, plus equity (when applicable), variable/incentive compensation and benefits.
Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

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