Senior Manager, Risk Management

Visa•Charlotte, NC

1d•Hybrid

About The Position

We are seeking a highly analytical Senior Consultant to join our Case Investigations & Enforcement team, a core component of ecosystem security within Visa’s Payment Ecosystem Risk and Control (PERC) organization. The Senior Consultant, Integrity Risk & Investigations provides operational, analytical, and coordination support across Visa’s compliance, enforcement, and investigative programs, including VIRP (Visa Integrity Risk Program), VAMP (Visa Acquirer Monitoring Program), VIMP (Visa Issuer Monitoring Program), FRECOP (Fraud Reporting and Control Program), Cross-Border Compliance, Payments Investigations, Data Security, and Account Recovery. This role is intended to reduce coordination complexity, strengthen decision-making, and drive consistent execution across a broad, globally distributed risk portfolio. The position supports matters with meaningful regulatory, financial, ecosystem, partnership, and reputational impact across the payments ecosystem. In addition, this role has a significant importance of coordination with strong execution to ensure all objectives are met. Given the critical role this function plays in protecting the integrity of Visa’s global payments network, the expectations for this position are exceptionally high. The ideal candidate will bring strong analytical judgment, attention to detail, and the ability to manage complex risk, compliance, enforcement, and investigative matters with discipline and precision. Success in this role requires a structured approach to data analysis, thoughtful risk assessment, and effective coordination across multiple interrelated programs. The role also requires the highest standards of integrity, confidentiality, and objectivity, given the sensitivity and potential impact of the matters involved. Strong documentation practices, clear and precise communication, and consistent adherence to established procedures and regulatory expectations are essential. The Senior Consultant must be able to interpret and apply integrity risk standards consistently, escalate issues appropriately, and support leadership decision-making with clear, well-founded analysis.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
3+ years of experience in risk management, compliance, investigations, fraud, or data analytics within financial services, payments, technology, or another regulated environment.
Strong analytical skills, with the ability to synthesize complex information into practical insights and recommendations.
Advanced proficiency in Excel and experience using data to support analysis, monitoring, and reporting.
Excellent written and verbal communication skills, including the ability to communicate clearly with senior leadership.
Strong organizational and time management skills, with the ability to manage multiple priorities and deliver under tight timelines.
Demonstrated ability to operate effectively in ambiguous environments and manage sensitive, high-impact matters.
Ability to work independently and collaboratively across cross-functional and global teams.

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Bachelor’s degree or advanced degree (e.g., Master’s, MBA, JD, or PhD).
Experience in payments, card systems, or transaction processing.
Experience in a compliance, enforcement, investigations, or risk advisory role.
Experience in presenting to senior leadership and driving team and cross functional collaboration.
Experience preparing materials for executive stakeholders or senior decision-makers.
Proficiency in SQL or similar analytical tools.
High degree of initiative, attention to detail, and sound judgment.
Proven ability to proactively drive progress on complex initiatives.
Creative problem-solver who can manage uncertainty and deliver practical, scalable solutions.

Responsibilities

Support execution and coordination across VIRP, VAMP, VIMP, FRECOP, Payments Investigations, Data Security, and Account Recovery programs.
Help ensure consistent interpretation and application of integrity risk standards across regions.
Leverage data analytics to monitor program outputs, identify trends, and escalate issues requiring leadership attention.
Ensure investigative findings and breach-related intelligence inform Integrity Risk assessments and decisions.
Support alignment of enforcement actions, remediation expectations, and escalation thresholds across programs.
Prepare materials and briefing documents for Visa’s Executive Leadership Team related to program performance, ecosystem risk, and emerging threats.
Facilitate communication and coordination across all PERC and CIE global and regional compliance and enforcement teams to promote a consistent and integrated approach to ecosystem risk and security.
Support high-risk escalations involving merchants, acquirers, issuers, and third-party agents including drafting communications and coordination to senior leadership.
Coordinate cross-functional inputs into clear, evidence-based escalation summaries and recommendations.
Track escalation outcomes and ensure required follow-up actions are completed through closure.
Prepare concise, decision-ready materials for senior leadership.
Synthesize investigative, compliance, and monitoring data into clear, actionable insights.
Support preparation for leadership meetings, governance forums, and executive reviews.
Translate leadership direction into clearly defined workstreams, ownership, and timelines.
Track progress against commitments and raise execution risks early.
Support a consistent operating cadence across globally distributed teams.
Identify workflow inefficiencies, coordination gaps, and inconsistencies across programs.
Support refinement of escalation playbooks, operating procedures, and governance processes.
Institutionalize lessons learned from incidents, investigations, and enforcement actions to improve program effectiveness over time.