Senior Manager, Risk Management

Capital One•McLean, VA

About The Position

Senior Manager, Risk Management At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking globally. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. Senior Manager, Risk Management (Change Governance) As a Senior Risk Manager in Capital One’s Network Risk organization, you will be on the forefront of ensuring that our business partners are delivering initiatives in a well managed and responsible manner. In your role, you will be responsible for governance and oversight of the Global Payment Network’s Enterprise Wide Initiative / Division Level Initiatives Change Governance program and Network Risk’s change management reporting and presentations. Within this role, you will be tasked with core responsibilities, noted below. The goal of these responsibilities is ensuring that the program is an efficient, reputable, and value adding risk program that continues to evolve in a way that meets the needs of our business. Management of the end-to-end Change Governance program, including supporting and guiding a team responsible for governing and reporting on the Network Risk change management programs. Focus on governance and reporting, ensuring that the overall process is conducted in a manner that aligns with ERM’s Change Governance Standard while also ensuring that reporting is accurate, timely and produces value adding information to relevant stakeholders. Partner with the business and leadership on both the definition and implementation of the Network EWI/DLI program, including education campaigns, process improvements, and the successful implementation of the governance program. Identify ways to align the program to the Network business model including enhancements and improvements aligning with best risk practices to support successful business outcomes. Network Risk professionals are talented and highly motivated individuals that operate within a collaborative team environment to deliver value-adding risk management services to our business partners. In leading a horizontal function, you will have the opportunity to partner with a diverse group of stakeholders, both within Network Risk and more broadly, as we seek to achieve a collective goal of prudent risk management. The ideal candidate will possess excellent attention to detail and an ability to communicate and manage relationships effectively across multiple stakeholder groups. Through oversight of the end-to-end process, you will be able to showcase these skills while gaining exposure to top Capital One imperatives that impact multiple lines of business.

Requirements

Bachelors Degree or military experience
At least 3 year of Financial Services Risk Management Experience
At least 5 years of Project or Process Management experience
At least 7 years of experience supporting, partnering and interacting with internal business clients

Nice To Haves

At least 7+ years of project management experience leading cross-functional projects and programs in Risk.
At least 7+ years of Financial Services risk management experience.
Project Management Professional (PMP) Certification or Masters Certificate of Project Management (CPM).
Ability to set direction, manage expectations and lead cross-functional teams
Consulting experience with a global professional services firm.

Responsibilities

Oversight of the day to day responsibilities associated with executing the EWI/DLI process
Governance of the process, including identification of potential EWI/DLIs, information gathering and advisory, strategic planning, and executive reporting and influencing
Management of team supporting EWI/DLI governance and reporting
Analytics and reporting / presentations on change risk governance programs
Ongoing management and monitoring of the initiative pipeline to ensure that overall process health is maintained
Resolution of escalations as well as further escalation, as needed
Oversight of reporting routines for the change management team, including support for MBRs, Risk Oversight Committee, and ad hoc reports/data requests
Identification, training, and onboarding of new stakeholders
Relationship management with stakeholders, including holding ongoing check-ins, to ensure that questions and concerns are addressed and that they remain supportive and engaged
Partnership with leadership on the definition and implementation strategy efforts, including education campaigns and process improvements, to ensure that EWI/DLI remains a highly visible and effective change risk governance process.
Successful implementation of EWI/DLI governance and change management reporting for the Global Payment Network