Senior Manager, Retail Operations & Facilities

Kering Beauté Americas•New York, NY

4d•$68,000 - $100,000•Hybrid

About The Position

The Senior Manager, Retail Operations & Facilities, is responsible for supporting and optimizing operations across all retail boutiques and shop-in-shop locations. This role ensures that store environments are well-maintained, operationally efficient, and aligned with brand standards to deliver exceptional customer experience. The position oversees repairs and maintenance, new store openings, logistics coordination, staff training, and non-merchandise warehouse management, while ensuring compliance with health, safety, and operational guidelines.

Requirements

Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred)
Minimum 5 years of experience in retail operations, including exposure to R&M, logistics, and store setup
Proven experience as an Operations Manager in corporate retail or boutique environment
Proficiency in MS Office, PowerPoint, Excel, Project management softwares, retail systems, and Service Channel
Experience in vendor and stakeholder management
Strong project management, organizational skills and coordination capabilities
Solid understanding of retail operations and store lifecycle
Strong leader with great problem-solving skills and attention to detail
Excellent communication and interpersonal abilities with a customer-focused mindset
Highly organized with strong follow-up and execution skills
Ability to work under pressure and manage multiple projects with short turnaround or timelines
Flexibility to work varied hours, including evenings and weekends as required, travel up to 25%

Responsibilities

Act as the central point of contact for operational support across all retail locations
Ensure adherence to brand standards, SOPs, and operational consistency
Support store teams in resolving day-to-day operational challenges
Oversee maintenance of all retail outlets, including boutiques and SIS locations
Coordinate with vendors for repairs, upkeep, and preventive maintenance
Track and manage R&M budgets, ensuring timely resolution of issues
Support end-to-end execution of new store launches (boutiques & SIS)
Coordinate with internal teams and external vendors
Ensure store readiness in terms of fixtures, utilities, systems, and compliance
Manage store opening timelines, checklists, and execution
Oversee LP, camera, and security systems across all boutique locations
Coordinate and manage guard needs as required
Conduct training sessions for store staff on operational processes and systems
Develop, standardize, and update SOPs for store operations
Ensure consistent implementation of policies across all locations
Oversee operations of the non-merchandise warehouse (fixtures, VM props)
Maintain inventory accuracy and optimal stock levels of non-sale items
Ensure proper storage, tracking, and distribution to stores
Manage and coordinate all movement for F&F stock
Manage relationships with maintenance vendors, logistics partners, and contractors
Negotiate service agreements and monitor vendor performance
Track operational and store planning KPIs and prepare regular reports
Ensure compliance with safety, legal, and brand standards
Monitor and control costs related to maintenance, logistics, and store setup