Senior Manager Responsible Gaming

MGM Resorts • Las Vegas, NV

5d • Onsite

About The Position

As a Senior Manager of Responsible Gaming, you will be accountable for the execution, consistency, and continuous advancement of MGM Resorts International's responsible gaming education, awareness, and GameSense initiatives. This role leads the development, delivery, evaluation and ongoing refinement of training, content, surveys, and program materials, exercising independent judgment to prioritize work, identify opportunities for improvement, and drive alignment across properties and functions. You will operate with a high degree of autonomy and initiative. In this role, you will partner with internal teams to translate corporate responsible gaming strategy into enterprise-wide, scalable and effective education and awareness execution for employees and guests. This role drives the continued evolution of the company's responsible gaming education and awareness efforts, shaping how responsible gaming training and awareness are delivered across the organization, with scope centered on execution rather than regulatory interpretation, formal audit ownership, or directing corporate responsible gaming strategy. This position is located in Las Vegas, NV and primarily an in-office/on-property.

Requirements

• Must be at least 21 years of age.
• Must have a bachelor's degree in Business, Learning & Development, Education, Finance, or related field.
• At least four (4) years of prior relevant experience in corporate training, responsible gaming, marketing, consulting, or other related functions.

Nice To Haves

• Prior management or leadership experience within compliance, corporate training, responsible gaming, marketing, consulting, or related functions preferred.

Responsibilities

• Lead and execute walkthroughs and evaluations of training, messaging, and supporting technology, exercising judgment to prioritize and advance education and awareness initiatives.
• Design and deliver responsible gaming and GameSense training sessions, workshops, and seminars for employees at all levels, translating policy and principles into clear, relatable, and practical guidance.
• Own and evolve training materials, tools, job aids, tutorials, and instructional media across digital platforms, incorporating brand standards and tone to support clarity, engagement, and consistent understanding.
• Assess and drive improvements to training effectiveness using assessments, feedback, and prepare routine and ad hoc reports to support ongoing refinement.
• Maintain awareness of industry best practices and regulatory developments related to responsible gaming education and awareness and recommend updates to content, materials, or delivery approaches as appropriate.
• Execute mystery shop activity to track employee application and lead cross-functional coordination with Information Technology and Database Marketing to implement guest awareness surveys.
• Drive targeted awareness initiatives for employees and defined guest populations across geographic markets, adapting messaging and delivery to align with approved program objectives.
• Serve as a representative for MGM Resorts at industry events, conferences, and property or community activities related to responsible gaming and problem gambling.
• Act as a liaison with internal and external stakeholders, ensuring clear, consistent communication related to responsible gaming education and awareness initiatives.
• Advance and mature education and awareness efforts through continuous refinement of content, delivery methods, and engagement approaches to meet evolving industry and regulatory needs.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees