Senior Manager, Recruiting & People Operations - CX

Bilt • New York, NY

6d • Onsite

About The Position

We are looking for a Manager of Recruiting & People Operations, CX to own the full people lifecycle for our remote Customer Experience support team. This role blends hands-on recruiting, HR business partnership, workforce management, and day-to-day people operations for a fast-growing, high-volume support organization. You will sit onsite in our NYC office and act as the primary People partner to our CX leadership and remote agents, ensuring we are hiring great talent, setting clear standards, and running smooth, compliant, and thoughtful people operations at scale.

Requirements

• 4+ years of experience in a People Operations, HR, or similar function
• Experience with all facets of People Operations and HRBP support - you have done everything from delivering feedback to handling leaves.
• Hands-on experience with end-to-end recruiting, ideally in high-volume or operational roles
• Familiarity with HRIS and ATS systems and comfort operating in tools and data
• Experience supporting remote or distributed teams
• Strong organizational skills and attention to detail
• Clear communicator who is comfortable partnering with frontline managers and leadership
• Someone who enjoys being close to the work and operating at both a strategic and tactical level

Responsibilities

• Own end-to-end recruiting for our remote CX support team, including intake, sourcing, interviewing, offers, and closing
• Partner closely with CX leadership to forecast hiring needs and execute against headcount plans
• Manage high-volume recruiting pipelines while maintaining a strong candidate experience
• Maintain and optimize our ATS workflows, interview processes, and hiring data
• Serve as the day-to-day HR partner for the CX support population
• Handle all people operations for this group, including onboarding, offboarding, PTO, leaves, employee relations support, and policy guidance
• Partner with managers on performance management, feedback, documentation, and corrective actions when needed
• Ensure consistent application of people programs, policies, and processes across a distributed workforce
• Own scheduling and coordination of CX training, onboarding classes, and ongoing shift coverage
• Partner with CX leadership to ensure staffing levels align with business needs
• Track and support scheduling changes, coverage planning, and operational cadence
• Use and maintain HRIS and ATS systems to ensure accurate employee data and reporting
• Identify opportunities to improve processes, documentation, and CX-specific people workflows
• Support audits, compliance needs, and operational rigor for a remote workforce

Benefits

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program.
• Medical Insurance (for you and your loved one) - We offer a variety of different subsidized medical plans (with dental and vision), including a free HDHP with a company-sponsored HSA contribution. We have you covered from Day 1.
• Wellness Benefits - Enjoy a One Medical Membership, Wellhub (Gympass) Access, family planning programs and more, on us.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for yourself as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed