Senior Manager - Quality, Regulatory, & Education

Naven Health•Nashville, TN

9d•$97,113 - $161,863

About The Position

Delivering an exceptional infusion experience, everywhere. Delivering on our unyielding commitment, always. Naven Health is a nationwide home infusion nursing network and clinical platform focused on delivering specialized, truly exceptional infusion care. With over 1,600 team members, including over 1,500 nurses, we are a company aligned to the values of the nurses at our center – to provide an exceptional infusion experience, everywhere. Naven Health delivers home infusion services for a broad range of specialized therapies, as well as clinical trial services and special programs for pharmaceutical manufacturers. Joining the Naven Health team means being a part of a dynamic and growing organization that is dedicated to our customers, our teammates, and the patients we serve. Job Description Summary: The Senior Manager, Quality, Regulatory, and Education provides leadership for Naven Health’s Quality Management, Regulatory Compliance, Risk Management, and Clinical Education programs. This role is responsible for designing, implementing, and sustaining enterprise-wide programs that ensure patient safety, regulatory readiness, accreditation compliance, and clinical competency across the nursing network. This leader integrates quality, regulatory, and education strategies to support clinical excellence, patient-centered care, workforce development, and organizational performance. The role collaborates closely with Nursing Operations, Clinical Leadership, Pharmacy Partners, and Executive Leadership to embed quality and regulatory standards into daily practice while advancing professional development and continuous learning. Job Description: Job Responsibilities (listed in order of importance and/or time spent) Provide leadership and oversight for the enterprise Quality Management Program, including patient safety, performance improvement, risk management, and patient/payer/referral source satisfaction. Oversee Quality, Safety, Clinical Excellence, and Regulatory committees, ensuring effective governance, reporting, and follow-through on action plans. Assist with developing, monitoring, and reporting of quality metrics, dashboards, and performance indicators that reflect organizational outcomes and regulatory expectations. Oversee root cause analyses, trend reviews, corrective action plans, and follow-up for adverse events, near misses, and patient safety concerns. Ensure ongoing survey readiness for accreditation and regulatory surveys (e.g., Joint Commission, state licensure, customer audits). Review and update policies, procedures, and clinical practices to ensure they meet all applicable federal, state, and accrediting body requirements. Oversee correspondence, submissions, and follow-up with accrediting organizations and regulatory agencies. Maintain oversight of Home Health Agency administrative responsibilities where applicable, ensuring compliance with state licensure regulations. Provide oversight of clinical education, orientation, ongoing competency, and professional development programs across the organization. Ensure education programs align with regulatory requirements, accreditation standards, evidence-based practice, and nurse learning principles. Directly or indirectly manage Quality Nurses, Educational Specialists, and other assigned team members; provide coaching, performance management, and professional development. Communicate effectively with executive leadership regarding risk, compliance, quality outcomes, and workforce readiness. Lead change management initiatives that support clinical excellence, scalability, and sustainable growth. Partner with Nursing Operations and cross-functional leaders and customers to integrate quality, regulatory, and education priorities into operational workflows.

Requirements

Active, unrestricted Registered Nurse (RN) license.
Require a minimum of 5 years of experience across Quality, Regulatory, Risk Management, and Clinical Education within a healthcare setting.
Require a minimum of 3 years of management experience, with at least 1 year including team oversight and program development.
Ability to analyze data, identify trends, and translate insights into actionable strategies.
Strong knowledge of Joint Commission and applicable federal and state regulatory standards.
Excellent verbal, written, and presentation communication skills.
Proficiency with data tracking, dashboards, and performance reporting tools.
Skilled in change management, cross-functional collaboration, and influencing at all organizational levels.
Proven ability to design and lead quality improvement, risk management, and education programs.

Nice To Haves

Bachelor’s or Master’s degree in Nursing or related field
Demonstrated experience participating in at least one successful accreditation or regulatory survey cycle.
Advance Certification such as CRNI, CPHQ, preferred

Responsibilities

Provide leadership and oversight for the enterprise Quality Management Program, including patient safety, performance improvement, risk management, and patient/payer/referral source satisfaction.
Oversee Quality, Safety, Clinical Excellence, and Regulatory committees, ensuring effective governance, reporting, and follow-through on action plans.
Assist with developing, monitoring, and reporting of quality metrics, dashboards, and performance indicators that reflect organizational outcomes and regulatory expectations.
Oversee root cause analyses, trend reviews, corrective action plans, and follow-up for adverse events, near misses, and patient safety concerns.
Ensure ongoing survey readiness for accreditation and regulatory surveys (e.g., Joint Commission, state licensure, customer audits).
Review and update policies, procedures, and clinical practices to ensure they meet all applicable federal, state, and accrediting body requirements.
Oversee correspondence, submissions, and follow-up with accrediting organizations and regulatory agencies.
Maintain oversight of Home Health Agency administrative responsibilities where applicable, ensuring compliance with state licensure regulations.
Provide oversight of clinical education, orientation, ongoing competency, and professional development programs across the organization.
Ensure education programs align with regulatory requirements, accreditation standards, evidence-based practice, and nurse learning principles.
Directly or indirectly manage Quality Nurses, Educational Specialists, and other assigned team members; provide coaching, performance management, and professional development.
Communicate effectively with executive leadership regarding risk, compliance, quality outcomes, and workforce readiness.
Lead change management initiatives that support clinical excellence, scalability, and sustainable growth.
Partner with Nursing Operations and cross-functional leaders and customers to integrate quality, regulatory, and education priorities into operational workflows.