Senior Manager, Quality Engineering

West Pharmaceutical Services • Scottsdale, AZ

7d • Onsite

About The Position

The Senior Quality Engineering Manager provides strategic and technical leadership for the Quality Engineering function within a regulated medical device manufacturing environment. This role is responsible for leading a team of Quality Engineers and driving excellence in product and process quality from design through commercialization. The manager ensures all quality systems comply with ISO 13485, FDA 21 CFR, and EU MDR requirements, while partnering closely with Operations, Engineering, R&D, and Supply Chain to align quality objectives with business goals. This role will lead process improvement initiatives, strengthen quality management systems, and champion a culture of continuous improvement and collaboration. This position plays a key role in risk reduction, compliance assurance, and delivery of safe, effective, and high-quality products that meet or exceed customer expectations.

Requirements

• Bachelor's Degree in a related field, such as Engineering or Science, required.
• Minimum 10 years of related experience in the Medical Device/GMP industry required.
• Minimum 5 years of People Management experience preferred.
• Minimum 5 years of experience working with validations, pFMEA, Risk Management, Root Cause Methodology, CAPA, MSA, Lean Manufacturing, Six Sigma, auditing processes, and project management preferred.
• Knowledge of Medical Device Regulatory Requirements and MD Standards: 21 CFR Part 820, EU/MDR, ISO 13485, ISO 14791, GMPs, GDP.

Nice To Haves

• Master's Degree with an emphasis in Engineering, Science, or Business, preferred.
• Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of customer visits and business development related activities.
• Strong knowledge and experience in Quality Systems in Medical Devices/Pharmaceuticals
• Ability to work effectively with teams and manage multiple tasks to meet deadlines.
• Demonstrated people skills specific to team building, problem solving and conflict resolution.
• Project management experience and ability to present project’s progress to upper management.
• Excellent presentation, writing, verbal, computer, interpersonal and communication skills.
• Ability to adapt to frequent changes, unexpected events and still yield an effective outcome.
• Manages competing demands, makes timely and sound decisions, even under conditions of risk.
• Accepts feedback from others, ability to engender enthusiasm, motivate peers and subordinates and teambuilding.
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
• Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
• Able to comply with the company’s safety policy at all times.
• Able to comply with the company’s quality policy at all times.
• Lean Six Sigma Black Belt certification.
• CQA/CQE certification.

Responsibilities

• Lead and mentor a team of Quality Engineers to ensure consistent delivery of high-quality products that meet or exceed customer expectations.
• Foster professional growth through coaching, targeted training, performance feedback, and individual development plans.
• Recruit, develop, and lead high-performing Quality Engineering talent; build organizational capability through mentorship, performance management, and succession planning.
• Serve as a quality champion across the organization, influencing design, engineering, and manufacturing decisions to embed quality principles from concept through commercialization.
• Align Quality Engineering priorities with operational and business objectives to achieve strategic alignment.
• Develop strong cross-functional partnerships with Design Quality Engineering, R&D, Manufacturing, Operations, Corporate Quality, and Supply Chain teams to drive alignment and performance.
• Collaborate with customers to maintain compliance and strengthen quality partnerships
• Ensure Quality Systems are compliant with regulatory and company standards (ISO 13485, 21CFR, EU MDR).
• Review, approve, or author quality documentation, including investigations, SOPs, validation protocols/reports, and device master records.
• Evaluate, design, and optimize production and process control strategies to achieve both quality and plant objectives.
• Serve as a Subject Matter Expert during internal and external audits and contribute to audit readiness and execution.
• Drive continuous improvement initiatives through process optimization, data analytics, and adoption of quality tools and technologies.
• Develop and implement strategies to control costs, mitigate risks, and enhance productivity while maintaining compliance.
• Evaluate and implement changes to continuously improve the Quality Management System (QMS), ensuring scalability and effectiveness.
• Define, monitor, and analyze key Quality metrics (KPIs) to assess performance, compliance, and identify improvement opportunities.
• Keep current with emerging technologies, regulations, and best practices to ensure proactive compliance and innovation in quality systems.
• Perform other related duties as assigned in support of quality, operational, and business objectives

Benefits

• Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
• Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
• Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees