Senior Customer Quality Engineering Manager

Renesas Electronics • San Jose, CA

3h • $165 - $210 • Hybrid

About The Position

Renesas Electronics America, Inc. is looking for a Senior Customer Quality Engineering Manager to lead strategic quality team supporting key customers. This role serves as the primary quality interface between our organization and global key accounts, ensuring flawless execution, rapid issue resolution, and continuous quality improvement across advanced semiconductor technologies.
The Senior Customer Quality Manager will manage and develop a team of Customer Quality Engineers (CQEs) while operating at both technical and executive levels, driving customer confidence, protecting revenue, and strengthening long-term relationships.

Requirements

• BSEE or MSEE
• 8+ years of experience in Customer Quality or Product Engineer supporting customers and/or the business unit.
• Experience managing quality for Top Tier Customers
• Expertise in structured problem-solving and root cause analysis
• Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability)
• Excellent communication skills with the ability to influence at technical, operational, and executive levels
• Experience leading geographically distributed teams
• Available to support domestic & international business travel

Responsibilities

• Act as the senior quality focal point for top-tier global customers, managing all quality-related engagements and escalations
• Own customer quality performance metrics (PPM, RMA, SCARs, audits, and scorecards) and ensure commitments are consistently met or exceeded
• Lead executive-level customer reviews, quality summits, and strategic business reviews
• Manage, mentor, and develop a team of Worldwide Customer Quality Engineers, setting clear objectives and performance expectations
• Allocate resources and prioritize workload across customers, products, and escalations
• Establish best practices for customer engagement, issue resolution, and communication consistency across the CQE team
• Serve as a senior escalation point for complex or high-impact customer quality issues
• Drive end-to-end resolution of complex customer quality issues, from containment through root cause and permanent corrective action
• Lead cross-functional teams (fab, assembly/test, R&D, product engineering, supply chain, etc.) using structured problem-solving methodologies
• Partner with internal leadership to influence design-for-quality, process robustness, and reliability strategies
• Use customer feedback and field data to drive continuous improvement and reduce cost of poor quality

Benefits

• Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance.
• In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation.
• New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level