Senior Manager, Sustaining Quality Engineering

Ōura • San Francisco, CA

10h • Hybrid

About The Position

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We're looking for a Senior Manager, Sustaining Quality Engineering to join our Supply Chain team in San Francisco, California. In this critical role, you'll be at the crossroads of Oura Manufacturing, R&D, and Member Experience. This is a unique opportunity to both lead a team of talented engineers and directly contribute to key technical deliverables, ensuring the quality of Oura products throughout development, ramp, and sustaining phases.
A key responsibility of this role is to continuously drive product quality from launch into sustaining operations, leveraging field data to inform decisions that reduce field failures, minimize warranty claims, and ensure ongoing improvements across the entire supply chain. You'll be instrumental in establishing and optimizing the Engineering Field Failure Analysis (EFFA) process flow, leading comprehensive Failure Analysis (FA) with Oura and supplier teams. Your efforts will drive the development and implementation of robust Corrective Actions (CA) through Design of Experiments (DOEs) and Product Release Qualifications (PRQs). You'll also work closely with Hardware, Software, and Customer Support teams to refine troubleshooting workflows and proactively monitor known and emerging issues within the EFFA program.
In addition to your hands-on responsibilities, you will help lead and drive sustaining quality efforts across offices, programs, and manufacturing sites. You'll be responsible for setting up robust quality systems at suppliers to ensure reliable data collection and analysis for program-critical decision-making. You'll create long-term strategies to continuously improve the Oura Supply Chain and the overall customer experience. This includes planning, developing, and implementing measurement methods, control plans, and other supply quality engineering processes to ensure part and product quality — all the way from the concept phase through high-volume mass production in our complex, global supply chain. You'll serve as a vital liaison between suppliers and designers, championing a culture of quality on behalf of Oura and our customers.
This is a hybrid role based out of our San Francisco office with the expectation to be onsite 3 days per week.

Requirements

• Minimum of 8+ years of work experience in a Supplier, Manufacturing, or Product Quality/Reliability Engineer role, with at least 4 years of people management experience
• Demonstrated experience in leading a team responsible for Failure Analysis (FA) and Corrective Actions (CA) in a high-volume consumer electronics environment.
• Expert knowledge of quality principles and tools such as GRR, SPC, 8D, and DOEs.
• Strong understanding of manufacturing principles and tools such as DFM, SOP, GD&T, Six Sigma, and LEAN manufacturing principles.
• Proven experience in managing supplier quality and implementing robust quality management systems (QMS) at supplier sites.
• Strong communication skills with the ability to influence and effectively present complex quality data and strategic initiatives to all levels of the organization, including senior leadership.
• Demonstrated experience with Engineering Change Control (ECR/ECN) processes.
• BS in Engineering (Mechanical, Electrical, Industrial, or a related field) is required; an advanced degree is a plus.
• Self-driven and eager problem solver who thrives in demanding, quick-paced environments.
• Well-organized and able to properly communicate complex issues and ideas succinctly through slide decks/email.

Responsibilities

• Lead and mentor a team of quality engineers, managing performance and fostering professional growth.
• Establish and refine the Engineering Field Failure Analysis (EFFA) program: Develop and optimize the EFFA workflow, meticulously categorize failure modes, and enhance customer service agent troubleshooting processes.
• Drive comprehensive Failure Analysis (FA) and Corrective Actions (CA): Personally partner with design, manufacturing, reliability teams, and suppliers to deeply understand field failures and implement robust corrective actions through Design of Experiments (DOEs) and Product Release Qualifications (PRQs) to mitigate issues, reduce failure rates, and elevate the customer experience.
• Manage Engineering Change Requests (ECR) and Engineering Change Notices (ECN): Facilitate and track ECRs/ECNs driven by quality improvements, ensuring seamless implementation across the supply chain.
• Monitor and improve production quality and yield: Ensure yield bridging from NPI to mass production and proactively address quality alerts and special cases that impact product performance.
• Track and analyze warranty data: Implement warranty tracking and reporting mechanisms to identify trends, drive root cause analysis, and measure the impact of quality improvements, directly contributing to reduced warranty claims.
• Ensure continuous improvement in the supply chain: Conduct thorough supplier audits, identify opportunities for cost down initiatives related to quality, and support capacity expansion while maintaining high quality standards.
• Take over Program Quality responsibilities: Assume ownership for quality throughout specific programs, from development to sustaining, ensuring adherence to quality gates and standards.
• Influence design and process improvements: Identify and effectively communicate design and process risks, using data-driven approaches to facilitate discussions and improvements across Oura teams and suppliers.
• Establish quality control parameters: Analyze and evaluate data to establish appropriate component specification limits (cosmetic, dimensional, functional/reliability) and define critical process control limits.

Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager