Senior Manager, Quality Assurance

CVS Health

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About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: As a Quality Assurance Senior Manager, your focus is on quality control reviews of Rebates and Reporting, providing strategic leadership and cross-functional alignment for the quality assurance (QA) program, driving operational excellence, continuous improvement, and regulatory compliance. This role will allow you to ensure QA frameworks, processes, and teams deliver on business goals, partnering with leaders across functions to mitigate risk and elevate performance. You will accomplish this by: Leading the implementation and enhancement of QA frameworks, ensuring alignment with enterprise strategy and regulatory requirements. Building, mentoring, and developing the QA team, setting clear expectations and driving a culture of high performance, learning, and accountability. Overseeing quality outcomes, tracking key performance indicators, and communicating trends and risks to leadership. Fostering cross-functional partnerships with business, finance, compliance, and IT to integrate best practices and drive continuous improvement. Championing a proactive approach to compliance, identifying and mitigating emerging risks. Guiding and supporting Quality Assurance Manager in escalation protocols, issue resolution, process improvements, and implementation of preventive measures. Leading continuous improvement initiatives, leveraging automation, analytics, and digital tools to strengthen QA performance and reporting accuracy.

Requirements

• 7+ years of experience in QA, Audit, Compliance, or Rebate Operations
• 3+ years in a leadership role managing QA or audit functions
• Strong knowledge of QA frameworks, process improvement, and risk mitigation
• Demonstrated ability to lead change and build consensus across functions
• Excellent communication, organization, and analytical skills
• Ability to travel up to 10% (including plane)

Nice To Haves

• Experience with rebate operations
• Experience with QA automation tools or advanced analytics

Responsibilities

• Leading the implementation and enhancement of QA frameworks, ensuring alignment with enterprise strategy and regulatory requirements.
• Building, mentoring, and developing the QA team, setting clear expectations and driving a culture of high performance, learning, and accountability.
• Overseeing quality outcomes, tracking key performance indicators, and communicating trends and risks to leadership.
• Fostering cross-functional partnerships with business, finance, compliance, and IT to integrate best practices and drive continuous improvement.
• Championing a proactive approach to compliance, identifying and mitigating emerging risks.
• Guiding and supporting Quality Assurance Manager in escalation protocols, issue resolution, process improvements, and implementation of preventive measures.
• Leading continuous improvement initiatives, leveraging automation, analytics, and digital tools to strengthen QA performance and reporting accuracy.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager