Senior Manager, Quality Assurance

TransCore • Houston, TX

13h • Hybrid

About The Position

TransCore (TRN), a subsidiary of ST Engineering, is actively seeking an energetic and results-oriented Senior Quality Assurance Manager to join our team. This position will be based in Houston, TX, and may be hybrid, partially remote, or 100% remote. International travel is required. Summary: TransCore is seeking a Senior Manager for Quality Assurance to lead testing and quality for the deployment of roadside toll systems across international projects. This US‑based position requires approximately 10–20% international travel. The Senior Manager directs cross-functional quality and test programs that span product verification, system integration, validation (V&V), and operational readiness. The role ensures all testing efforts are completed on schedule, within budget, and aligned with business and customer requirements. The position reports directly to the heads of the international regions and coordinates closely with project managers, development and engineering teams, and customer stakeholders. Blending senior‑level project management with hands‑on technical leadership, this role serves as the bridge between engineering, testing, quality, and operations. The ideal candidate brings deep technical understanding, strong project management skills, and the ability to lead multidisciplinary teams through shifting priorities and complex system dependencies. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Bachelor’s degree in engineering, information technology, a related technical field, or equivalent experience.
• 13+ years of experience in quality assurance, test management, systems/software testing, or related, with 4 years in technical leadership roles.
• 5+ years of experience in the tolling technology industry.
• Demonstrated success managing complex schedules, budgets, and competing priorities.
• Strong written and verbal communication skills, with experience presenting to leadership and external stakeholders.
• Ability to understand and communicate technical concepts across software, hardware, and operational domains.
• Proven ability to lead cross-functional technical teams through ambiguity and fast-changing project environments.
• Willing and able to travel internationally based on business needs.

Responsibilities

• Define and own the overall test and quality assurance strategy for international roadside tolling programs, ensuring consistency in methods, tools, and standards across regions.
• Lead defect management and root-cause analysis processes, driving timely resolution of issues and implementing corrective and preventive actions.
• Partner with customer representatives during formal test events (e.g., FAT, SAT, UAT, performance tests) to secure timely acceptance and sign off.
• Lead and prioritize day-to-day activities of the integrated system and test environments, aligning near and long-term testing priorities with program goals.
• Lead, establish, and maintain clear program and test documentation, both project and regional, ensuring traceability and organizational knowledge retention.
• Mentor and develop test and quality personnel across projects and regions, promoting consistent practices and building organizational capability.
• Oversee test planning, execution, tracking, and reporting; maintain robust metrics on progress and outcomes.
• Translate customer and program requirements into executable plans across development and test activities.
• Drive continuous improvement in test processes, documentation, and execution efficiency.
• Plan, schedule, and coordinate system updates, reconfigurations, and test cycles to support ongoing development and customer demonstrations.
• Develop, monitor and report on key performance indicators, including schedule adherence, test coverage, and quality results.
• Identify process gaps and lead improvements through documentation, training, and stakeholder outreach.
• Incorporate automation, data, and dashboards into test execution and reporting to improve coverage, repeatability, and visibility of quality outcomes.
• Travel internationally (approximately 10–20%) to support system deployments, customer test events, regional coordination, and onsite quality validation activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level