Senior Manager, Program Office Management

Rithum

4h•$130,000 - $190,000

About The Position

As the Senior Manager, Program Management Office, you are responsible for establishing and leading Rithum's enterprise-wide program management infrastructure to drive execution excellence across all strategic initiatives. You will build scalable systems that provide leadership visibility, accelerate decision-making, and ensure successful delivery of our Change the Business (CTB) portfolio through automation and AI-enabled tools. Beyond process and technology, you'll design systems that connect the right people at the right time, breaking down silos and creating transparency that enables cross-functional collaboration. You'll orchestrate our strategic agenda, ensuring alignment between annual planning commitments and day-to-day execution while building bridges between departments to transform how we deliver results together. This role is an individual contributor initially, with the opportunity to assume direct people management responsibilities as the function grows.

Requirements

8+ years of experience in program management, strategic operations, or PMO leadership roles
Proven track record of building PMO infrastructure and governance frameworks from the ground up
Demonstrated ownership of complex programs and governance, with accountability for outcomes and cross functional delivery
Prior experience at large SaaS or technology organizations, experience in e-commerce space is a plus
Experience managing portfolios of 15+ concurrent strategic initiatives
Demonstrated AI fluency with hands‑on experience leveraging AI agents, emerging tools to drive operational efficiency and decision‑making
Strong data analytics and literacy skills, with hands‑on experience building executive dashboards and translating insights into automated and actionable reporting systems
Strong proficiency with project management tools (Jira, Asana, Monday.com, or similar)
Exceptional communication skills with demonstrated ability to influence senior leadership
Experience facilitating cross-functional prioritization and resource allocation decisions
Ability to work standard business hours (8am – 5pm) either East Coast or Central Time

Nice To Haves

Bachelor's degree in Business, Operations, or related field
PMP, PgMP, or similar program management certification
Experience with AI/automation tools for project management and reporting
Background supporting board-level reporting and investor communications
Experience with organizational transformation or post-merger integration
MBA or advanced degree

Responsibilities

Build Automated Visibility: Design and implement real-time dashboards that pull from existing tools (Slack, Jira) with AI-flagged risks, enabling executive leadership to track progress on all Change the Business (CTB) initiatives without manual data gathering
Create Smart Execution Frameworks: Develop standardized templates for defining success criteria, timelines, and accountability owners with AI-assisted metric suggestions, ensuring every initiative has clear definitions of done
Drive Cross-Functional Alignment: Facilitate prioritization and resource trade-offs through data-driven dependency mapping, surfacing resource conflicts early and enabling proactive resolution
Institute Intelligent Operating Rhythm: Establish weekly reviews of major initiatives with automated risk scoring and escalation protocols, reducing the need for multiple senior leaders to resolve issues
Streamline Planning & Reporting: Create auto-populated templates with AI-generated draft narratives for quarterly planning and board updates, dramatically reducing leader time spent on data gathering and slide creation
Drive Annual Planning Processes: Serve as the structured facilitator for annual planning, prioritization, and accountability, ensuring strategic initiatives are properly scoped, resourced, and tracked

Benefits

Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
A 6% 401(k) match
Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Access to the Calm app and the Employee Assistance Program
$65/month Remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year