Senior Manager, Professional Services

Invicti Security•Austin, TX

4h•Hybrid

About The Position

You are a business-minded Professional Services leader who operates with a GM mindset, owning attach rate, margin, delivery quality, and expansion impact. You focus on driving measurable outcomes, accelerating time to value, strengthening adoption, and improving retention. You are comfortable partnering with Security and IT stakeholders, bringing technical depth and curiosity to solve complex customer challenges. You build scalable delivery models and translate customer insights into cross-functional improvements that drive long-term growth. The Senior Manager, Professional Services owns Invicti’s Professional Services function end-to-end, from onboarding and implementation through ongoing technical engagement, expansion support, and partner-led delivery. This leader works closely with Security and IT teams, develops deep expertise in our products, and brings strong curiosity to understand customer environments, challenges, and goals. This is a revenue-impacting leadership role, not simply a delivery function. The Senior Manager is responsible for scaling Professional Services into a predictable, high-margin growth driver by improving implementation quality, increasing expansion opportunities, strengthening retention, and building a scalable operating model. In addition, this leader will translate frontline customer insights into actionable feedback for Product, Sales, and Customer teams, helping improve the overall customer experience and long-term value at scale. Improves customer outcomes and time-to-value Drives materially higher GDR and NDR Enables expansion through deeper technical adoption Scales profitably via partners, not just internal headcount This leader is accountable for outcomes, not activity

Requirements

Senior leader with experience owning Professional Services, Technical Success, or Customer Outcomes in a SaaS company
Strong commercial instinct, comfortable owning revenue-adjacent metrics
Deep technical credibility (AppSec / DevSecOps / platform software a plus)
Proven experience:
Scaling services profitably
Driving attach rates
Building partner-delivered services motions
Comfortable operating in ambiguity, can build and lead simultaneously
Executive presence to influence Sales, Product, and Partners

Responsibilities

Own performance of the Professional Services function, including attach rate, gross margin, delivery quality, customer outcomes, and expansion influence
Establish clear standards for time to value, adoption milestones, and measurable business impact
Operate Services as a scalable, productized offering with defined KPIs and predictable delivery models
Partner with Sales and Field Engineering to increase service attach rate and position Services as an outcome accelerator
Drive stronger retention and expansion outcomes through services-led engagements
Build repeatable expansion plays originating from Professional Services engagements
Define and operationalize a structured post-onboarding lifecycle from onboarding through advanced use cases
Standardize timelines, success criteria, and engagement exit conditions
Ensure teams focus on solving business problems, not just implementing features
Build and scale a partner-led services ecosystem with clear certification and quality standards
Collaborate with Sales, Field Engineering, Customer Success, and Product to align on revenue growth and customer outcomes
Serve as the internal voice of technical impact and customer insights

Benefits

Health Insurance: We cover 100% of employee health care, vision, and dental premium costs. For dependents, we contribute 75% of healthcare and 50% vision/dental premium cost. Coverage is effective on your first day.
Employee Assistance Program: Emotional support counseling services — 24/7 life coaching, dependent care, elder care, financial & legal support, wellness coaching, new parent support, and more
Parental Leave: 16-week paid leave for birthing parent recovery; 4-week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
Hybrid Flexible Schedule
Discretionary Time Off: Take time away from work when you need it (subject to manager approval)
Quarterly Thrive-Wellness Days: One extra day per quarter where the entire company takes a break to refresh and rejuvenate
Volunteerism Time Off: 5 days of paid time off each year to participate in volunteer activities of your choice
Learning & Development Budget: Investment in your professional growth
Employee Recognition: Ongoing recognition & rewards in a culture that emphasizes personal and professional growth