Senior Manager, Product Operations - Business Platform

LinkedIn•San Francisco, CA

55d•Hybrid

About The Position

This role will be based in San Francisco, Sunnyvale, New York, or Omaha depending on which location the candidate approved for hire resides. We are a global team, so this role's team and stakeholders will primarily be across the United States, as well as in Bangalore, India. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. LinkedIn is looking for a Senior Manager, Product Operations - Business Platform to scale, lead, and inspire a team of Business Platform Product Operations Managers responsible for representing the voice of our customers/members and customer support & success teams. Our Business Platform R&D team builds products across checkout, billing and payments, user and license management, help centers, live chat and Support AI Agents, and customer support and success tools. If you're looking to play a key role in ensuring that LinkedIn provides a high quality product experience through a combination of deep insights, user empathy, and influence, we're looking for you.

Requirements

BA/BS degree in economics, management, science, business, applied math, statistics, finance, analytics or related field or equivalent experience.
6+ years of experience in Product Operations Management, Product Management, Customer Experience/Operations, or Management Consulting
4+ years of leading teams of direct reports with a range of skills, professional backgrounds, and tenure.

Nice To Haves

Experience working at a technology and/or social media company in one or more of the following areas: checkout, billing and payments, user and license management, help centers, live chat and Support AI Agents, and customer support and success tools
MBA degree or Master's degree
Thrives in ambiguous environments and can operate independently while inspiring and organizing their team through the same
Strong verbal and written communication skills at the team level and the executive level, and with both Product/Engineering and Operations audiences
Experience adopting AI to make the team more effective and efficient
Strong results-orientation and direct experience as an individual contributor utilizing data to identify critical trends, develop data narratives, and influence Product to prioritize recommendations
Experience in a role focused on improving member or customer experience (Voice of Customer/Member), especially through product or feature changes.
Experience driving cross-functional projects with multiple stakeholders.
Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.
Intermediate to advanced knowledge of data tools such as SQL, Tableau, CRM (Dynamics), Python, or advanced internal data visualization tools.
Strong analytical and problem solving experience
Strong relationship and interpersonal skills
Experience building trust with and influencing cross-functional teams

Responsibilities

Recruit, lead, and inspire a high performing team of Product Operations Managers through 1:1 mentorship
Develop and maintain a strong team culture of accountability, collaboration, trust, and results while leading the team through ambiguity and re-prioritizations
Develop team vision, set team and individual OKRs and priorities, and develop/track metrics to measure progress and success across a broad scope of cross-line of business products
Lead org-wide, cross functional projects and initiatives with your team
Represent the Business Platform Product Operations team with cross-functional stakeholders and in key leadership forums
Maintain strong domain knowledge and organization of the broad cross-line of business product areas in your purview
Evolve and grow how the team measures, analyzes, and communicates user friction, and how the team strategically influences Product & Engineering
Occasional travel to other LinkedIn office locations