Senior Manager, Product Management - Velocity Black Request Experiences (Remote)
About The Position
Senior Manager, Product Management - Velocity Black Request Experiences (Remote) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We’re excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here. Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. As a Velocity Black Concierge Senior Manager you will: Own core concierge end-to-end request customer experience, including chat and communication with members, proposal and booking experiences Own foundational request internal agent servicing structure, including how requests are tracked and progressed Design centric and customer journey focused, obsessed with the customer experience Lead a direct team, experience leading high performing teams and getting the best out of their associates Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- At least 5 years of experience working in Product Management
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Own core concierge end-to-end request customer experience, including chat and communication with members, proposal and booking experiences
- Own foundational request internal agent servicing structure, including how requests are tracked and progressed
- Design centric and customer journey focused, obsessed with the customer experience
- Lead a direct team, experience leading high performing teams and getting the best out of their associates
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What This Job Offers
Job Type
Full-time
Career Level
Senior
