Senior Associate, Product Management: Velocity Black Agent Tools (Remote)

Capital One • Richmond, VA

2d • Remote

About The Position

Senior Associate, Product Management: Velocity Black Agent Tools (Remote) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We’re excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here. Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. We are looking for someone passionate about hospitality and the customer experience to work on our Velocity Black Concierge product. You will have the opportunity to work on our internal agent-facing products that enable us to provide excellent service to customers, and be asked to coordinate between stakeholders, engineering, and leadership to build a world class product Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

• Intellectually Curious.
• Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer.
• Do-er.
• Passionate & Customer Focused.
• Learner.
• Team Player.
• Bachelor’s degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Nice To Haves

• Bachelor’s degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross functional teams as a product owner in an agile development process

Responsibilities

• Collaborate with internal stakeholders to grow and enhance Velocity Black’s luxury concierge offering.
• Work closely with operations, sales, engineering, and leadership to create a premium experience that exceeds customer expectations.
• Dream up and deliver new luxury concierge features and experiences in partnership with business partners.
• Be responsible for optimizing in-market products though rapid testing and obsessing over the customer experience.
• Think strategically to prioritize the roadmap in a way that balances multiple priorities including building a product that customers love, meeting the interests of internal partners, and driving value for our growing luxury concierge business.
• Shape the product development roadmap for new launches and features.
• Work alongside a passionate and collaborative team to create innovative new concierge experiences.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website.
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Incentives could be discretionary or non discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level