Senior Manager, Process Optimization - Senior Manager, IT&S Process Management

Northwell Health

About The Position

Description Overview: Drive strategic portfolio leadership and continuous improvement for EDS. This role is a clinical translator and strategic business partner, optimizing IT intake, workflows, and governance via TechConnect to advance clinical operations and enhance patient care. Job Description Manages, coordinates, directs, and implements enhanced and improved processes for Information Technology & Services.

Requirements

Proven experience as a clinical translator, bridging IT and healthcare operations.
Skills: Exceptional leadership, strategic thinking, communication (technical to clinical), and cross-functional collaboration.
Bachelor's Degree required, or equivalent combination of education and related experience.
6-10 years of relevant experience and 5-7 years of leadership / management experience, required.

Nice To Haves

Experience: 8+ years in IT PM/process optimization (3+ leadership). Strong ServiceNow, Power BI expertise.
Education/Certifications: Bachelor's degree (Master's preferred). PMP, ITIL, LSS certifications a plus.

Responsibilities

Lead Strategic Governance: Direct IT intake governance, ensuring alignment, comprehensive risk assessment (clinical, AI, security), and executive approvals for IT solutions.
Optimize Workflows & Tools: Drive process automation and system enhancements (TechConnect/ServiceNow, integrations, data quality) to streamline IT workflows and deliver actionable clinical insights.
Foster Clinical Engagement: Act as a clinical translator , building strong partnerships with clinical leaders and staff to ensure IT solutions directly benefit patient care and achieve strong buy-in.
Provides leadership to IT&S Process Management team members, supervisors, and managers by communicating and guiding toward achieving department objectives.
Develops, communicates, and builds consensus for goals in alignment with the health system.
Manages, coordinates, and implements new technology, functions, and software for Information Services; produces standard and ad hoc reports on departmental performance.
Ensures continuous ability to produce and distribute reports using primary and backup the health systems; monitors departmental reporting and distribution performance against industry benchmarks and regulatory requirements.
Selects, develops, manages, and evaluates direct reports; oversees the selection, development, management, and evaluation of indirect reports; participates in budget preparation, assists in evaluation capital equipment purchases, and recommends future upgrades, as necessary.
Ensures troubleshooting and resolution of the health system problems with report production and distribution; ensures data integrity, clarity and timeliness; initiates audits and reviews as necessary.
Develops, designs, implements, and evaluates departmental functions involving Electronic Medical Records (EMR), and clinical and business solutions; monitors, evaluates, and resolves issues regarding condition and operation of all equipment used in the flow and distribution of radiology images and results.
Collaborates with department staff and other departments to review requirements, recommend solutions, respond to inquiries, provide referenda material and manuals, and recommend appropriate the health system tools.
Defines application requirements and translates requirements into the health system proposals and functional specifications; formulates and recommends departmental computer policies and procedures.
Conducts all orientation, training and practical support for staff; develops and maintains manuals, guides and other training materials; responsible for documentation of the health systematic events and departmental workflow.
Participates in vendor selection and negotiation of the health system contracts; recommends service and support agreements with vendors; monitors vendor compliance against contracts.
Performs related duties as required.