Senior eBilling & Process Optimization Analyst

Faegre Drinker • Washington, DC

9d

About The Position

Faegre Drinker has an opportunity for a Senior eBilling & Process Optimization Analyst to work in our Minneapolis, Chicago, Philadelphia, Washington D.C., or downtown Indianapolis office. You will be a subject matter expert in electronic billing (eBilling) and data analytics, responsible for optimizing billing outcomes across the firm. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.

Requirements

• Strong commitment to client service.
• Cooperation and the ability to collaborate in a team, including cross-office.
• Ability to problem solve, use sound judgement and discretion in dealing with highly confidential information.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Willingness to be flexible with time and adjust to a changing work environment.
• Positive and professional demeanor.
• Bachelor’s degree in accounting, business, finance, or a related field (or equivalent work experience).
• 7+ years of experience in legal billing, eBilling, and professional services firm.
• Advanced analytical skills with proven ability to interpret complex data, identify trends, and resolve discrepancies.
• Proficiency in Excel, Smartsheet, and familiarity with Elite Enterprise/3E, BillBlast, eBilling Hub, and other major eBilling vendor platforms (e.g., Legal Tracker, Counsel Link, TyMetrix, Collaborati, and BillingPoint) preferred.
• Proven ability to thrive in a fast-paced, team-oriented environment, managing multiple projects and meeting deadlines.

Nice To Haves

• Large law firm experience
• eBilling experience outside of a law firm
• Experience conducting training sessions or facilitating workshops for staff or clients

Responsibilities

• Leverage advanced analytics to proactively identify trends, resolve complex billing issues, and drive strategic, continuous process improvement.
• Design and lead user training initiatives, utilizing insights from various platforms, to empower staff and ensure the highest rate of successful, timely invoice submissions.
• Collaborate with finance and pricing leadership, client team leaders, and cross-functional teams to set best practices and elevate firmwide performance.
• Collaborate with clients and eBilling vendors to strategize and implement solutions for complex setup issues and electronic invoice rejections, ensuring seamless onboarding and efficient resolution of escalated matters.
• Handle ad hoc requests as needed

Benefits

• Paid time for firm-sponsored volunteer events.
• Flexible working environment for work-life success
• Professional environment and the opportunity to work with experts at the top of their fields.
• Variety of health plan options, as well as dental plans, vision plans and 401(k) contributions.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level