Senior Manager, Player Communications, and Information

The National Football League•New York, NY

5h•Onsite

About The Position

The Senior Manager, Player Communications and Information is responsible for managing player data systems, technology enhancements, analytics, and reporting. They will support all 3 units of the Player Operations department – Player Engagement, Player Relations, and Player Communications and Marketing – to define success metrics and develop performance dashboards that monitor impact of player programs, education, and engagements and drive department strategy.

Requirements

Bachelor’s degree in business or analytics
Minimum 7-10 years relevant experience
Proven management experience
Extensive knowledge in all Microsoft programs and data reporting tools
Experience in Sport or Player Operations

Nice To Haves

Masters in sports management, business, or analytics
Fluency in Power BI, Tableau, Dynamics, Qualtrics
Knowledge and passion for the sport of football
Ability to work well under tight deadlines.
Ability to manage and prioritize multiple tasks independently.
Thrive in a team setting and can take directions well.
Collaborate with multiple team members in different areas.

Responsibilities

Assist in the management and development of technology systems related to players and programming including but not limited to Player CRM, NFL Programs, FIS, Legends Business Directory, and ServiceNow, collaborating with NFL IT and external vendors.
Develop player portal content, which includes communication and resources to current players and NFL Legends
Creation and distribution of department surveys and collect feedback from player operations stakeholders.
Creation of post-event summary reports including data visualizations from survey and feedback results
Player Operations initiatives tracker to track department goals and KPIs.
Work across the department to create club dashboards data collection and reporting.
Player Operations ERM enterprise risk management
Collaborate with Data & Analytics, Management Council, IT, and other internal stakeholders to accurately capture and measure player information.
Support department events and initiatives, when applicable