Senior Manager, Platform Architecture

Temporal Technologies

4h•$300,000 - $340,000

About The Position

Join our team as Senior Manager, Platform Architecture, where you'll play a pivotal role in pioneering a new post-sales technical function at Temporal. We are building the Platform Architecture organization to own the path from purchase to safe, scalable production for our customers. In this position, you'll build and scale this function globally, defining how we run customers in production consistently and ensuring clear ownership across Sales, Support, Services, and Engineering. You'll raise the bar for what "customer success" means in a reliability-first company, empowering you to substantially impact how Temporal grows. This is a career-defining opportunity to shape a function that converts production success into long-term adoption and expansion.

Requirements

12+ years of professional experience in technical roles, with at least 5 years in leadership positions
Proven track record building and scaling high-performing technical teams
Deep understanding of distributed systems, workflow orchestration, and production operations
Experience defining and implementing customer success frameworks for technical products
Strong ability to establish metrics, processes, and operational standards that drive business outcomes
Demonstrated success partnering with Sales, Product, Engineering, and Support organizations
Excellent executive presence with the ability to engage with senior stakeholders and strategic accounts
Experience managing complex customer technical programs and driving production readiness initiatives
Track record of developing talent, building career frameworks, and creating high-trust team cultures
Strong analytical skills with experience using data to drive decisions and forecast capacity needs

Nice To Haves

Prior experience with Temporal or similar distributed systems platforms
Background in professional services, solutions architecture, or customer success engineering leadership
Experience building post-sales technical functions from the ground up
Knowledge of modern cloud platforms, Kubernetes, and infrastructure technologies
Track record of creating scalable enablement programs and training content
Experience in high-growth SaaS or developer tools companies

Responsibilities

Build and Lead the Platform Architecture Organization
Hire, coach, and develop a team of high-performing Platform Architects
Establish clear role boundaries, career paths, and operating standards
Set expectations for ownership, outcomes, and technical depth
Create a culture of accountability, rigor, and customer trust
Own Production Readiness as a Company Capability
Define and evolve Temporal's production readiness framework
Standardize activation, reliability, observability, and operational guardrails
Ensure first workflows reach production faster and more predictably
Reduce escalations to Engineering through prevention, not heroics
Drive Operational Excellence and Business Outcomes
Own metrics tied to time-to-production, GRR, NDR, expansion, and health
Forecast capacity and scale the team responsibly with the business
Ensure Platform Architects surface expansion signals tied to real usage
Partner with Growth AEs and Solution Architects to convert readiness into revenue
Partner Across the Company
Act as the executive technical counterpart to Sales, Support, Services, and Product
Collaborate with Product and Engineering to feed back real-world production patterns
Shape customer lifecycle programs and executive-facing engagements (QBRs, EBRs)
Serve as executive sponsor for key strategic accounts
Evolve the Function Over Time
Innovate on programs like Production Readiness Partnership
Influence training, certification, and partner enablement strategies
Ensure the Platform Architect role continues to scale without dilution
Build a function that becomes an industry benchmark

Benefits

Unlimited PTO, 12 Holidays + 2 Floating Holidays
100% Premiums Coverage for Medical, Dental, and Vision
AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
Empower 401K Plan
Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
$3,600 / Year Work from Home Meals
$1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
$1,200 / Year Lifestyle Spending Account
$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
$74 / Month Reimbursement for Internet
Calm App Subscription for Mental Health & Wellness