Senior Manager, People Operations

Harvey•San Francisco, CA

14d•Onsite

About The Position

As our Senior Manager, People Operations, you'll be the connective tissue that makes Harvey's People function work seamlessly across teams, systems, and geographies. You'll design and operationalize the foundational processes that enable us to scale while maintaining excellence across the employee lifecycle. This role sits at the center of our People Operations and Workplace team — partnering with People Systems, People Business Partners, Recruiting, IT, Total Rewards, and Legal to translate strategy into scalable execution. You'll bring best-in-class frameworks and adapt them for Harvey's hypergrowth reality, building systems and processes that are both rigorous and pragmatic. This role reports to our People Operations Lead, Tia Thomson, and manages a team of People Operations Associates and Coordinators.

Requirements

6-8+ years in People Operations, with 3-4+ years at a best-in-class organization
Proven track record managing and developing high-performing teams — your people grow, stay, and rave about working for you
Elite program and project management skills with exceptional process design capabilities — you build scalable systems from scratch, juggle multiple complex workstreams, and execute flawlessly across cross-functional teams
Relentless "figure it out" factor with comfort in ambiguity, high ownership, low ego, and ability to balance rigor with speed — no task too small, you thrive in fast-paced environments where priorities shift
Deep fluency with HRIS systems, particularly Workday — you understand system architecture, business processes, automations, and integrations
Demonstrated experience supporting multi-country expansion with understanding of international employment compliance and operations
Based in San Francisco able to work in-office at least three days per week

Responsibilities

Own Employee Lifecycle Processes and Services
Design and operationalize end-to-end employee lifecycle processes from onboarding through offboarding — including employee changes, promotions, transfers, compensation adjustments, and exits
Build and operationalize people processes for every country Harvey enters, ensuring compliance, seamless employee experience, and regional infrastructure
Own employee services — managing our AI-powered ticketing system, triage, and routing, while continuously optimizing Employee HQ and self-service resources to ensure employees get fast, accurate answers
Create clear, scalable SOPs and documentation that enable consistent execution across a growing team
Drive ad-hoc projects and special initiatives that support Harvey's growth and evolving organizational needs
Build Scalable Systems, Data, and Infrastructure
Own HRIS data integrity — conducting audits, cleanup, and governance to ensure Workday is the reliable source of truth
Generate people data reporting, dashboards, and workforce analytics to support decision-making and headcount planning
Partner with People Systems team to identify system improvements and design core processes in Workday (onboarding, offboarding, probation periods, comp changes, and more)
Manage global compliance programs in partnership with Legal — training enrollment and tracking (harassment prevention, code of conduct, etc.), policy governance, and audit readiness
Manage vendor relationships with EOR providers, background check vendors, compliance tools, and other People Ops partners, evaluating new vendors and ensuring service excellence
Lead change management and employee communications when rolling out new systems, policies, or programs
Develop and Lead a High-Performing Team
Manage and develop People Operations Associates and Coordinators, providing coaching and growth opportunities
Build a team culture of ownership, excellence, and continuous improvement