People Operations Manager

Hook•Ann Arbor, MI

6h•Remote

About The Position

As People Operations Manager, you will support the entire organization in all aspects of logistics and coordination through a people-first approach. It’s likely no two days will look the same as you balance equal parts office management and administrative support for the Operations team, taking on various tasks that keep our agency running smoothly. This is a dynamic role for someone who wants to have an impact in creating meaningful experiences making Hook everyone’s favorite agency. While Hook operates as a remote-first organization, the successful candidate for this position must reside in the Ann Arbor, Michigan, area. Some tasks necessitate an in-office presence at least once a week.

Requirements

To be reliable and personable; enjoy working with a diverse range of individuals and ensure employee needs are met and make Hook an amazing place to work
Ability to maintain a high degree of confidentiality and discretion in regard to matters and documents
Strong organization skills; efficient at multitasking with good time management skills
Exceptional communication, written and interpersonal skills
Ability to manage multiple shifting priorities and operate in a dynamic, time sensitive environment; supporting multiple teams, multiple projects and multiple time zones
Initiative and resourcefulness to complete tasks independently
Proficient knowledge of technology and ability to learn new tools quickly. Google Suite experience is a plus
A valid driver's license and reliable transportation
Ability to lift up to 40 pounds occasionally

Nice To Haves

Google Suite experience is a plus

Responsibilities

General office management (supply ordering, mail distribution, voicemail forwarding, point of contact for vendors, guests, and cleaning team, etc.)
Manage company accounts for parking and co-working spaces
Co-manage company budgets and review and approve employee expenses
Manage and organize company swag orders and shipments
AdHoc project support for the operations team
Oversee onboarding of new hires and freelance support
Assist with separations and offboarding tasks
Manage internal communications and compliance training schedules
Plan company events (remote and in-person) and coordinate travel as requested
Co-lead external mentorship program and support internal employee-led groups
Order laptops and equipment and coordinate equipment repairs, replacements, and returns
Maintain asset tracking system for company-owned assets
Manage communications and assignment details with independent contractors
Schedule interviews and lead communications with candidates