Senior Manager, Partnerships Development

Hilton • McLean, VA

36d • Hybrid

About The Position

This is your chance to be part of a Marketing and Loyalty team that attracts customers to Hilton through strong storytelling, toprated, rewards, and differentiated customer partnerships, experiences, and adventures. On the Partnerships and Adventures team reporting to the Director Customer Partnerships Development, you will be responsible for establishing, developing and implementing plans to advance the pipeline of Hilton's new partner prospects. Potential partners will come in from many different sources and will represent varied categories including travel, sports, live events/concerts, fitness/wellness, agencies, and many other categories across industries. You will lead intake, curation, assessment, prospect and stakeholder communications, as well as business case development and crossdepartmental alignment to identify opportunities that best align with Hilton's enterprise priorities.

Requirements

• Seven (7) years of professional experience
• Professional experience in business development or customer partnerships
• Proven experience with contract negotiations (drafting, red lining, working with counsel)
• Experience with synthesizing qualitative and quantitative data into clear recommendations
• Experience collaborating with cross functional teams
• Travel up to 15%
• Mclean, VA based position (3 days in office on average)

Nice To Haves

• BA/BS Bachelor's Degree and/or MS/MA Master's Degree
• Management consulting or agency experience
• Loyalty experience familiarity with loyalty program mechanics, customer segmentation, and brand strategy.

Responsibilities

• Drive problem resolution with internal resources and prospective partners to make sure proposals are consistent with Hilton's objectives, and ensure potential risks are mitigated and obstacles are addressed.
• Develop concepts to prepare partners for customer acquisition, engagement, growth and financial goal attainment
• Identify, initiate, and manage relationships with partners and prepare commercial engagement plans for each partner
• Lead potential partner due diligence to determine value and readiness. Evaluate potential partnerships for strategic alignment, including brand equity halo, market position, customer acquisition potential, loyalty program economics, and potential for incremental revenue (recurring group, event, and transient sales).
• Business case development and presentation.
• Serve as key point of contact for internal teams and external partners to ensure integration requirements are understood and efforts are implemented in a timely manner.
• Analyze loyalty program structures and economics to determine compatibility and mutual value creation.
• Translate ambiguous strategic objectives into structured evaluation models and actionable insights.
• Monitor industry trends and competitor partnerships to inform agile strategy development.
• Collaborate with key internal contacts to define account plans for each partner engagement
• Partner closely with regional loyalty, brand, customer experience, development, product and technology teams to be a subject matter authority on partnerships
• Collaborate with internal teams to define partnership goals, success metrics, and operational integration plans.
• Participate in the annual planning process to establish prospect targeting and budgets in support of relevant activity
• Manage the execution of plans, ensuring goals and objectives for each are met on time and within the allocated budget
• Lead intake process of new partner referrals/inquiries
• Establish and maintain plans for a select pool of prospective partners as it relates to the objectives of the Marketing, Loyalty, and Partnerships team and wider Hilton business goals
• Ensure outstanding partner selection and integration by crafting processes to be efficient and consistent across the organization, building a culture of accountability to deliver highquality work, and advocate for ways to increase value from the portfolio of partner and vendor relationships

Benefits

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees