Senior Manager of Strategy & Planning

MongoDB • New York City, NY

1d

About The Position

We are looking for a seasoned Strategy & Planning professional to help us lead the Customer Success Strategy & Planning function worldwide. You will be responsible for learning the ins and outs of each major MongoDB Sales and Customer Success Business, play a critical role in building relationships with the senior leadership team, developing the team, and drive forward initiatives that will help us unlock sales revenue. The ideal candidate understands what makes a team thrive, has a strong interest in data analysis to tell stories, and thrives in shaping narratives that are conducive to helping our Sales team grow. Our Strategy and Planning team, part of our broader Sales Operations team, strives to help our field organizations go faster and grow faster. This function acts as business partners to our Senior Leaders. You have an opportunity to embed yourself as the "COO" of the Customer Success business, and your responsibilities will range across a variety of strategic initiatives including analyzing inefficient business rules, piloting new roles / engagement mechanisms, optimizing for obstacles in the sales / csm partnership process, and analyzing sales data to come up with meaningful business insights.

Requirements

• Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
• 5+ years of work experience in either Sales Strategy / Consulting / Sales Operations / Analytics
• You have experience supervising direct reports
• Effective communicator who can break down convoluted technical concepts into simple business vernacular
• You are a spreadsheet wizard with the ability to manipulate and analyze data
• You can navigate your way around Salesforce.com with relative ease

Nice To Haves

• Strong SQL knowledge with an ability to write SQL queries to extract data needed for analysis is preferred but not required
• Experience with at least one major business intelligence tool (Tableau, Google Data Studio, Looker)

Responsibilities

• Help drive the analytical rhythm of our business including quarterly business reviews, org deep dives
• Partner with Senior leadership to drive customer, market and segment specific analyses to uncover insight
• Become an expert in business and CS rules
• Conceptualize and pilot new programs to test the effectiveness of various roles / comp plans / engagement mechanisms
• Lead the quarterly and annual business planning for the CS teams
• Collaborate with various business units to drive productivity and headcount scenario analyses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees